Terms of service

Last update on Wednesday May 12 2010

Please find and read our privacy policy on this page.

Terms validity

The current terms cancel and replace all previous terms of service which are no longer usable against SiteW. When the terms of service change, SiteW shall inform all its users.
These Terms of Use will be governed by and construed in accordance with the french laws, without giving effect to its conflict of law provisions or your actual state or country of residence. Any claims, legal proceeding or litigation will be brought solely in Aurillac, France, and you consent to the jurisdiction of such courts.

Signup conditions

Account and websites creation requires that the user gives a valid email address. Email validity is checked when the email address is added, by sending an email which requires a user action. Any account (and websites) which have no valid email address will be automatically destroyed 10 days after sign up. SiteW may destroy any website and associated account which has no valid email address. SiteW may destroy any website and associated account, if it is not updated for a period greater than 6 months. The user will be notified by email 15 days before the deletion of his website/account. SiteW may destroy any user uploaded file not used in any of their websites 30 days after their upload or last use.

User responsibility

The user acknowledges he read these terms and will respect them.
  • Is not allowed:
    • any illegal content
    • warez, cracks, serials, etc.
    • racial content
    • content that infringes upon the intellectual property rights of others
    • content that infringes the rights of others
  • The user accepts and acknowledges being the owner and the only person responsible for his website content: text, photos, videos, animations, documents, files, etc...
    He agrees to hold harmless SiteW from and against any and all liabilities, suits, actions, damages, costs (including legal fees).
  • SiteW reserves the right and has absolute discretion to restrict or remove, from its servers, any site or content that violates this Agreement or is potentially in violation of any law.

SiteW responsability

  • No personal details are collected without your consent. No personal details are sold to third parties. Data might be transferred to third parties for the sole purpose of providing the SiteW services or advertising SiteW products. Particularly, domain name registration requires to send information to a registry and possibly to an intermediate. This information is transmitted only to book the domain. This website is declared to the CNIL and registered under the folder reference 1277643.
    Users have the right to access and rectify their data by writing to SiteW.
  • SiteW provides a high grade quality service. To ensure this high quality, SiteW uses:
    • failover solutions on the website hosting servers and network to prevent disruption or unavailability of the website
    • redundant backup of user data to prevent data corruption or data loss
    • platform with vulnerability free focused design and regularly updated to prevent security holes
    Despite these measures, SiteW cannot be held responsible:
    • in case of disruption or unavailability of the service
    • in case of user data corruption or loss
    • in case of user website hacking

    If the user website becomes unavailable, the user can ask for a compensation equal to the subscription amount calculated for the unavailability period. This compensation may only be paid as a credit (available for any service provided by SiteW). This compensation cannot be claimed in the following cases:

    • partial unavailability of the website
    • non-display of the website in search-engine results
    • unavailability smaller than 1 day
    • unavailability due to the user modifying or incorrectly setting the domain configuration (whether the domain control has been given by SiteW or not)
    • unavailability due to domain registration or renewal delays
    • and generally any unavailability not due to SiteW.
  • SiteW does not claim any ownership in any of the content, including any text, data, information, image, photograph, music, sound, video, or other material that you provide on your website.

Right of retraction

In compliance with the law, for services that are highly personalized, such as and not limited to websites and domains the right of withdrawal does not apply.

Subscription conditions

Subscription duration

A subscription is taken out for the duration chosen.

A subscription may concern domain names, options and/or a package.

Subscription modification

Users can upgrade anytime to a subscription including more services. This will lead to a renewal of the subscription with a new price and to a refund of the remaining paid period (the base takes into account any discount the user was entitled to when he subscribed).

Subscription renewal

The user is warned when a renewal payment is required (by email and on the page My websites). The non-payment of a renewal leads to an automatic subscription termination.

If the initial subscription payment was made by credit card or paypal, the next renewal will be automatically paid between 20 days and about 1 month before the end of the contract. The automatic renewal can be stopped anytime before its execution by going to My bills.

Unless otherwise stated, if the user enjoyed a discount when he subscribed, the subscription renewal will be charged at normal price.

End of subscription

The non-payment of a renewal leads to the disruption of the website at the end of validity of the subscription. The website is then destroyed 20 days after the end of validity of the subscription.

The user is committed for the subscription paid period. Each operation of subscription creation or renewal renews the commitment. For website or options, the user can ask for the subscription to be destroyed before the end of validity, which will not lead to a refund for the unconsumed and already paid period. By asking for the destruction of the websites and/or services, the user acknowledges that he will not ask for a refund of the remaining paid period, nor of any prepaid service. With the exception of cases explicitly stated on this page, no refund shall be provided by SiteW.

Subscription rejected payment

If a payment was rejected due to the user complaining to his bank, fees may be added to renew a subscription.

Payment conditions

The payment may only be done if the total amount of the cart (VAT, credits, and reductions included) is greater than the minimum payment amount stated in the cart.

Domain registration conditions

We call domain name any website address ending with one of the sitew provided extensions (.net.nz, .com.mx, .org.au, .com.au, .org.uk, .net.au, .co.nz, .co.uk, .name, .info, .org, .biz, .net, .com, .dk, .cc, .ca, .ws, .eu, .be, .fr, .us, .yt, .re, .ch, .de, .es, .li, .lu, .at, .cz, .me, .in, .pl) except sitew domains (.sitew.org.uk, .sitew.org, .sitew.com, .sitew.fr, .sitew.ca, .sitew.us, .sitew.it, .sitew.de, .sitew.be, .sitew.ch, .sitew.re, .sitew.es, .sitew.eu, .sitew.in).

Domain names are booked at the extension registry or using a provider registered to the extension registry. No fees have to be claimed by the registry nor any provider. SiteW pays the required fees to book and renew the domains and keep them registered and configured during all the subscription period of the associated website.

Each extension condition can be found at the extension registry (address available on demand).

The domain name is registered in the user's name. The user is the owner of the domain name. On request, the domain can be unlinked from a website and configured or transferred to the user's provider of choice. Transfer requests must be done 15 days before the expiration of the domain name and is subject to transferability (see receiving provider conditions).

Depending on the registry contract, domain validity might be different from website validity.

Domain deletion service is not provided.

Failure to renew a domain (or linked website) in time may result in a restoration fee or the domain can become publicly available again and may not be available for re-registration.