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10 minutes
You want to create a website, but you are faced with different online solutions and don’t know what to choose? 💻
There are many website builders on the market, and you might hesitate to start your design project.
Wix may seem like a good option, but you haven't discovered SiteW yet! 🙂
Here is a description of both web editors to help you get started. 🏇
Wix’s web design solution is based on the same system as SiteW’s: the drag-and-drop system. You just have to drag web templates, blocks to implement, and features to configure - simply move them onto your web page with your mouse. 🖱️👍
The common objective of both companies is to enable everybody to create a professional website without technical knowledge.
The Wix tool focuses on the visual aspect, offering many beautiful templates and design possibilities that you’ll learn to use autonomously.
However, the large number of options can overwhelm users, but with a lot of creativity and time, you’ll likely end up with a custom website. 🎨
The objective of SiteW is to create a French tool that enables worldwide users to build a comprehensive website easily. The service enables users to create a blog, a personal or professional showcase website, or a complete online store.
It’s an intuitive and affordable tool that adapts to all user profiles and uses the drag-and-drop system with your mouse, just like Wix.
Thus, you have two solutions with different roots, which leads to a different vision and philosophy for both companies.
However, both platforms share a common goal: to make web design accessible to as many people as possible. This leads to comprehensive user support.
So, let’s analyze the customer support and technical support offered by both solutions…
Customer support is one of the most significant disadvantages of Wix, according to internet users’ opinions, which often criticize the unadapted and even nonexistent support.
On one hand, SiteW is rated 4.8/5 on the independent review platform Trustpilot, with a 97% very satisfied user rate! 💌
On the other hand, Wix has a good score of 4.5/5 on Trustpilot, with 80% positive reviews on invitation, but with a significant proportion of unsatisfied users (20%).
On its site, Wix also offers a FAQ section to answer the questions of internet users who might encounter problems. However, several customers have reported that they couldn’t find the question or answer related to their issue. It’s also difficult to contact Wix support by phone.
The Israeli company also provides online resources to help users find responses independently, such as a blog.
In addition to the lack of support mentioned above, Wix users especially criticize the platform for not offering a 14-day withdrawal period after renewing their subscription. They also complain about the significant price increases over the last few years, including the costs of additional features.
At SiteW, a small, human-scale company, transparency is a fundamental value and part of its DNA. That’s why the platform always respects the right of withdrawal, even during subscription renewals.
This transparency also guides its pricing: all-inclusive packages at fair prices, with only minimal increases despite inflation.
If you use SiteW, you ensure access to a free, multilingual support team that listens to its users in an individual and fast manner. You receive responses from the team in less than 4 hours, regardless of the package you have. ⏱️
That’s why SiteW’s origins are important: a small team that offers quality and close support.
The SiteW team gathers enthusiasts who share common values: offering custom support to users for their digital projects. Unlike market competitors like Wix, human contact, personal interaction, and relationships are a priority.
The small company emphasizes its desire to retain current customers and focuses on them instead of acquiring new ones with a mass-market approach. Thus, the team answers with adapted solutions and reactivity.
You also have access to the SiteW blog, which is regularly updated to explore the web topics that interest you the most. ✍️
At Wix, removing ads from your website costs 10.20 € per month. On the other hand, the SiteW tool allows you to create a free website without ads, except a small mention of SiteW for the free package.
If you want to open a showcase or professional website, the Wix editor has 4 paid plans + 1 tailored offer for businesses. These packages differ based on the services provided.
For example, the most affordable subscription will include ads contrary to the most expensive package that will give you access to all the Wix features and support.
Here is the detail of their price list:
Light (17 $ / month)
The Light plan enables you to customize your domain name.
This plan also includes additional services like ads vouchers evaluated in $.
Core (29 $ / month)
The Core plan enables you to create a basic showcase website. The access to the features is more limited, but can be suited for the creation of a small personal website.
Business (36 $ / month)
The Business plan is the compromise between the Core and Business Elite plans. It provides customers with different tools (marketing, development, booking, etc.) to build an intermediate website or store.
Business Elite (159 $ / month)
The Business Elite plan is more expensive and offers more advanced tools to create your website or online store.
Enterprise (price on request)
The Enterprise plan is for companies with specific needs, and a large budget for their website or store. This plan gathers all the features sold in other packages.
At SiteW, the packages are simpler: you can choose from the 7 following options, depending on your needs:
👉 Packages to build a showcase website:
Starter package
Totally free and without commitment, this package enables you to create a website with up to 5 pages and book a domain name as an option for your site.
Essential Showcase package
$7.01 including VAT / month for 1 month, or $8.50 including VAT / month for an annual subscription (that is to say, 2 free months).
This package is perfect to start and gain some visibility for your business. You will enjoy unlimited access to the Blog block and an included domain name.
Advanced Showcase package
$16 including VAT / month for 1 month, or $13.33 including VAT / month for an annual subscription (that is to say, 2 free months).
This package is ideal for internet users who want a professional showcase for their business. It allows you to create a website with ease and includes blocks like Blog, Form, Comment, Forum, Newsletter, and Social blocks.
Unlimited Showcase package
$23 including VAT / month for 1 month, or $19.17 including VAT / month for an annual subscription (that is to say, 2 free months).
This package enables you to create a showcase website without limits, offering an unlimited number of pages, a wide storage capacity, and professional email addresses included.
👉 Packages for an online store:
E-commerce Essential package
$27 including VAT / month for 1 month, or $22.50 including VAT / month for a yearly subscription (that is to say, 2 free months).
This package enables you to start online sales, with an included domain name, as well as a virtual store supporting 25 products and 5 categories.
E-commerce Advanced package
$42 including VAT / month for 1 month, or $35 including VAT / month for a yearly subscription (that is to say, 2 free months).
This package is perfect for developing your online store with ease. It enables you to create a professional store with 100 products and 50 categories, including the management of shipping costs and unlimited payment service providers.
E-commerce Unlimited package
$74 including VAT / month for 1 month, or $61.67 including VAT / month for a yearly subscription (that is to say, 2 free months).
This package is specially designed for professionals and large online stores. It allows you to enjoy a comprehensive store with no limits on products or categories. Additionally, you gain access to email campaigns for your visitors, multi-manager management, and priority assistance in case of problems.
Finally, user assistance is a priority for SiteW when you create an online store. That’s why you receive a response in less than 4 hours during the week for all paid packages.
You will have the opportunity to offer an unlimited number of products for sale, manage your stocks, invoices, and discounts, ensuring you run your website in the most efficient way possible.
Before choosing the subscription that best suits your project, you’ll be able to start creating your website with different blocks and page components.
On the Israeli platform, you will find a wide range of free or paid options on the App Market. These features can increase costs through external applications that may boost the basic price.
However, some highly advanced and professional features allow the creation of an advanced and custom website, even for web experts.
It’s important to gather information about the elements that interest you in order to include them in your global budget.💲
If you use SiteW, all the features are already included in the Premium package to create your showcase website and in the Pro package to create your online store.
However, the most advanced blocks won’t be accessible with the most affordable packages. While you may have less flexibility in your package, there are no surprises: your price won’t change. Access to these features makes these subscriptions among the most advanced in their categories, allowing you to create your website at a lower cost. 👛
Thanks to this comparison, now you know the strengths and weaknesses of both solutions. ⚖️
Even though the Israeli leader Wix offers quality and modern web templates, numerous more-or-less flexible features, and packages, its offer can become more expensive. Users often regret certain aspects, such as the lack of custom assistance, limited web hosting, or the inability to cancel after a subscription renewal.
On the other hand, SiteW is an interesting alternative to Wix: this smaller platform focuses on quality and local assistance, highly custom support (especially through its virtual assistant for web design and human technical support), and affordable prices (still without ads or sales commissions). However, it might not be sufficient for expert website creators and large-scale digital projects.
Now, you have everything you need to make the best choice! 🃏
Last update: March 24, 2025
