Frequently Asked Questions

First steps

Payment via transfer, PayPal or credit cards

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

Presentation of SiteW packages

With SiteW, you can select one of the 5 following packages, depending on your needs:

The Starter package allows you to create a 5 page website for free and with no commitment. You can register a domain name as an option.

The Blog package (5.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 47.50€) allows you to create an unlimited website, with an unlimited access to the Blog block, and a domain included.

The Premium package (11.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 95.90€) allows you to create an unlimited website (with a lot of options: blog, forum, custom forms, comments, newsletter, social networks etc.). and to register a free domain name.

The E-commerce package (23.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 190.00€) allows you to create an unlimited website, with a domain included, just like with the Premium package, as well as an online store of 25 products and 5 categories.

The Pro package (35.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 288.00€) allows you to create a website, just like with the E-Commerce package, without limit of products or categories, and with stock management, automatic billing, possibility to create custom promotions and delivery methods, option to sell digital products, etc.

See all details about all our packages on the package presentation page.

What is a domain name?

💡 Un site internet est identifié par son URL. Le nom de domaine est une composante de cette URL.

It is composed of:

👉 Du nom de domaine de premier niveau ou extension qui peut être soit relié à un nom de pays, il est alors composé de 2 lettres (par exemple .fr pour la France, .es pour l’Espagne, ou .de pour l’Allemagne), soit relié à un domaine d’activité, il est alors composé de 3 lettres (par exemple .biz pour tout ce qui est lié au domaine de l’entreprise, .net pour ce qui est lié à l’informatique, .edu pour les organismes éducatifs, etc.) ;

👉 Du nom de domaine de deuxième niveau qui est personnalisable et contient entre 3 et 63 caractères ;

👉 Éventuellement d’un sous-domaine qui se situe avant et permet de préciser le domaine. The subdomain www (world wide web) is often used to define the main website.

Par exemple, pour le nom de domaine www.sitew.com, l’extension est .com, le nom de deuxième niveau est sitew et www est le sous domaine.

A domain name allows to get the ip address of a website, which is a series of numbers allowing to identify the server which hosts the website. The use of letters allows to facilitate the memorization of the web addresses.

Test the Premium and Pro packages for free

You can test the Premium and Pro packages and all their advanced features for free and with no commitment for 15 days.
To do this, you need to create a new website. Once you have chosen your package (Premium or Pro), when you get to the payment step, click on the top left button Back to the creation without paying to enjoy 15 days of free test.

You can create as many trial websites as you want (for example if you do not have enough time to test all our features). Your website uses a temporary web address during the trial period, and you will be able to choose the domain when the website is activated.

Change package while keeping my website

You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.

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Is the Starter package absolutely free?

Creating a website with the Starter package is absolutely free, without neither a commitment to purchase a subscription plan at a later date, nor a time limitation.
Should you choose to do so down the road, you will be given the opportunity to add your own domain name (.com, .net, .ca, .us...) or upgrade your website package (more pages, more blocks and tools), by clicking on the button "Change package or options" on the My websites page.

You can find a detailed list of all the additional services on this page: Website creation offers
To upgrade your website to the Premium or Pro package, visit this link: Upgrade my website
You can also test the Premium and Pro packages and all their advanced features for free and with no commitment. To do so, create a new website on the My websites page and choose the free trial.

Edit my website

To edit your website, you'll need to access the page My Websites (enter your login details if they are requested) and click the button, Modify Site.
You will then be redirected to the site modification tool. Si c'est votre première visite, suivez, la petite présentation qui vous explique comment fonctionne notre outil, en cliquant sur Suivant. After the presentation, you'll be able to start editing your site.

Pour vous aider pas à pas dans la création de votre site, je vous invite à suivre notre série de tutoriels Premiers clics dans l’éditeur dans le centre d'aide.

Si pendant la création de votre site, vous avez d'autres questions sur des points précis, n'hésitez pas à revenir vers moi.

Get notified of our service improvements

Pour être prévenu au plus tôt des dernières évolutions de nos services, nous vous invitons à nous suivre sur les réseaux sociaux Facebook et Twitter, et à vous inscrire à notre newsletter depuis la page Mes emails.

How is the payment secured?

The payments by credit card are directly made on the servers of the Société Générale bank. A secured connexion ensures the transmission of data. The credit card data is not routed through our servers and we don't have any access to it. Thus, even in case of vulnerability in our infrastructure, you can rest assured that your bank data is protected and isolated on the bank servers and that it cannot be stolen.

Our payment page uses the green bar indicating that our company SiteW.com has been controlled by an independent organization. On the payment page you can see the seal of this independent organization (Geotrust) which allows to verify the information concerning our website on Geotrust.

Finally, the seal Norton secured, powered by Symantec ensures that our website is safe from malware which may threaten the safety of our website.

Booking a domain name: what is the point?

Booking your own domain name mainly allows to:

👉 de favoriser la mémorisation de son adresse web (un nom de domaine est plus facile à retenir qu’une adresse gratuite créé via des sous-domaines).

👉 de gagner en visibilité, d’améliorer son référencement : la réservation d’un nom de domaine demandant un investissement, ceci est un signal interprété positivement par les moteurs de recherche dans le calcul de la qualité d’un site, paramètre qui est utilisé, parmi d’autres, pour effectuer les classements des résultats.

👉 de gagner en crédibilité : un nom de domaine génère un sentiment de confiance plus fort chez les visiteurs.

👉 de se protéger du cybersquatting (détournement d'un nom de domaine par un tiers souhaitant profiter de la notoriété d'une marque ou d'un nom).

What will my website look like? Will it be cool/trendy?

We keep on improving our tool, making free updates on a regular basis and using the latest innovation technologies such as HTML5 and CSS3.

Thus you will always benefit from all the tools you need to create a trendy innovative website.

What if I need help to create my website?

If you need some help, you have 4 solutions.

For an instant help, you can mousover the elements: explanatory tooltips will show up.
For more precise help, you can also read our FAQ (completed and updated on a regular basis).
For comprehensive help, you can read our Guides.
For a custom help, you can contact the technical support. The SiteW team will answer you in less than 24 hours per email.

How can I customize my website? I can add my pictures, my music... ?

It is easy to add music, photos or videos to your SiteW website. You only have to drag and drop an element onto your website thanks to your mouse. The file manager gives you access to your computer data and to public files (Flickr, Pixabay, Youtube, Dailymotion...).

How much will my website cost?

SiteW offers a Starter package, absolutely free. For people needing more storage or more creative possibilities, there exist a package with additional functions for only 9.99€/M (excl. VAT). Professionals will be able to create an unlimited online store for 29.99€/M (excl. VAT).

I travel a lot for my job: will I be able to keep on updating my website?

SiteW is an online service which hosts all its data in the Cloud, you can view and update your website at any time from anywhere in the world by logging in to your account.

Are website creation and my website entirely secured?

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.

Is creating a website complicated?

With the SiteW tool, you have an immediate and precise view of your work, it is what we call WYSISYG. Your website appears on your screen exactly as it will be seen by everybody around the world.

This makes the website creation tool very easy to use.

Do I need to know a lot about computers to create my website? Know about coding?

The SiteW tool is very intuitive and particularly adapted to all users including people with little technical knowledge. Indeed, thanks to Drag and Drop, it is very easy to move the website elements with your mouse.

Do I need to download a software to create my website?

No, SiteW is an online tool: you only need an Internet connexion in order to create your professional or personal website. This technology is called SAAS, which means that it is an online service and that you do not need to download anything.

Create my own website

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
and finally choose a name for your website and add a small description.

Once confirmed, you will be redirected to the website creation tool.

SiteW vs Jimdo

Jimdo est un outil similaire à notre service et nous répondons aux mêmes besoin. Notre service inclus ainsi l'hébergement, la réservation du nom de domaine, la maintenance du site et l’accès à un outil en ligne vous permettant de créer et modifier votre site. L'outil est destiné aux novices et ne nécessite pas de compétences techniques en Internet et programmation.

La différence majeure avec Jimdo se situe dans la méthode de création de site. Sur Jimdo vous choisissez un design et insérez des modules dans des zones prévues à cet effet, les uns sous les autres ou dans les autres.

Sur SiteW vous êtes totalement libre du placement de vos modules. Ceux ci peuvent par exemple se superposer (Pour mettre du texte sur une image) ou être placé à des emplacements totalement arbitraire (sur le coté avec une taille étroite, au centre de la page, etc...).

La ou sur Jimdo vous êtes donc contraint dans la personnalisation de votre site, sur SiteW vous pouvez personnaliser totalement votre site. Les modèles de sites proposés à la création de votre site sont totalement personnalisables.

Les utilisateurs de notre service sont très satisfaits : ils nous ont donné une note moyenne de 9.4/10 sur un site indépendant (https://fr.trustpilot.com/review/sitew.com) contre 9.1/10 pour les utilisateurs de Jimdo (https://www.trustpilot.com/review/fr.jimdo.com?languages=all).

Manage Pages

Create a bilingual or multilingual website

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

Add pages

You can add new pages to your website by clicking on the Pages tab, on the left of the website creation page, then on ✚ in the bottom toolbar.
Starter package allows the creation of 5 pages, Premium and Pro packages offer an unlimited number of pages. You can find more details regarding the services offered under each package on the following page: Website creation.

Update the title, the description and the keywords of the site or of a page

Pour modifier le titre, la description ou les mots-clés de votre site, rendez-vous sur la page Mes sites puis cliquez sur le menu Paramètres puis Moteurs de recherche.

To update the title, the description or the keywords of a page, click on the Pages tab, then on the name of the page in the website creation tool, then click on ☰ and on SEO at the bottom left. Note that amendments to the description and to keywords are reserved to Premium and Pro websites.

Please note that search engines will take several dozens of days to take your changes into account.

Duplicate or move blocks

To move or copy a block:

Click on the block to be copied in order to select it.
Click on the duplication function ⎗ in the toolbar at the bottom left of the blue panel.
If you want to move the block, mouseover this icon and select Move.
Choose the page onto which the block is to be copied or moved in the list above.

Protect pages with a password

It is possible to protect pages by a password. You will find more information on this page: https://www.en.sitew.com/How-to-modify-a-website/create-a-private-website-protected-by-a-password

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

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Website content

Blocks

Move a block to the foreground

To move this block to the foreground or to the background, select it, then click on ☷ in the small toolbar at the bottom left.
Thus your block will appear in the foreground or in the background, depending on your choice, once it is deselected.

Move or resize a block

To move or resize a block, start with selecting it by clicking on it. You can move it wherever you want by drag and dropping it using the handle on its left border or any inactive area of the block. You can resize the block using its borders or its corners.
You can move it more precisely by using the arrow keys of your keyboard (to resize it, hold down the CTRL key while using the arrow keys).

Duplicate or move blocks

To move or copy a block:

Click on the block to be copied in order to select it.
Click on the duplication function ⎗ in the toolbar at the bottom left of the blue panel.
If you want to move the block, mouseover this icon and select Move.
Choose the page onto which the block is to be copied or moved in the list above.

Show more questions

Text

Create a bilingual or multilingual website

Afficher une popup à l'ouverture du site

Pour afficher une fenêtre popup avec un texte personnalisé, vous pouvez utiliser ce widget personnalisé dans lequel vous pouvez modifier les éléments en jaune.

<div id=popup_message>
<h3>
La boutique est fermée du N au N.
</h3>
</div>
<script>
$(function(){
if (v.mode=="viewer"){
$("#popup_message").hide()
tb_show_viewer(null,"#TB_inline?inlineId=popup_message")
}
})
</script>

Ce code doit être collé dans un module widget HTML (disponible pour les sites en formule Premium, E-commerce ou Pro), avec l'option intégration directe d'activée. Ce widget peut être placé sur certaines pages en particulier ou sur la page d’arrière-plan. Notez que dans l'outil de création il n'y a pas de popup qui s'affiche mais le texte tel quel pour que vous puissiez retrouver le module widget.

Pour toute évolution sur le comportement ou le design de ce module, nous pouvons vous proposer un devis.

How to customize the style of the text?

Les Modules Texte utilisent le système de styles prédéfinis. Cela vous permet de personnaliser facilement et rapidement le style de plusieurs Modules Texte en même temps et de garder ainsi un site harmonieux. Cette fonctionnalité permet également de rendre le style des Modules Texte entièrement personnalisables (couleurs, bordures, ombres, taille, etc).

Pour personnaliser votre texte :

Commencez par sélectionner votre Module Texte
Go to the "Design" tab (green panel) on the left
Click on the "Choose a style" button, and select the style that better fits your needs, by clicking on the palette icon (on the right side of the line)
You can now add style options in the green panel for the block background, title and paragraph.

To get more information about this useful feature, feel free to read our guide.

Please note that, once a custom style has been created, the next Text blocks to be added will automatically get this style.

You will find additional information, as well as illustrations, on the page https://www.en.sitew.com/Block/text-block.

Add a blog or some news

To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.

Add backgrounds and frames

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

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Protect texts from unauthorized copying

To activate the content protection function (protection of text, images, blog pages, product pages,...), go to the website creation page and click on the Design tab at the bottom left, then simply check the content protection box. The protection function makes it more difficult to copy your texts. Text selection is disabled. Please note however that a full protection is not technically possible, for texts can still be rewritten manually. But content protection makes it difficult to copy your content, and it may discourage “content thieves”, depending on their technical knowledge.

Add scrolling text

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a scrolling text on your website. Our tutorial presents several websites to create scrolling texts. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Internet browsing

Create a bilingual or multilingual website

Add a drop-down submenu

You can create dropdown submenus, mouseover submenus (that appear while hovering over an image), or normal submenus.

To easily create a dropdown menu, you just need to change the page hierarchy in the page list. In the website creation tool, the orange tab named Pages, at the top left of your screen will allow you to manage all your pages. You will be able to change the page order and hierarchy (by using the grid on the left, to move pages vertically to change their order, and horizontally to change their hierarchy).

You can configure the menu, so that the main pages that contain submenus are not clickable. To do so, select your Menu block and check the following option:

No link for main pages with sub-menu in the Design panel.

You can also create mouseover submenus, that appear while hovering over an image (in this case, your main menu will be composed of images):

First, add menu blocks for each submenu, name them and select the pages they list. To do so, click on the Name button, (in the blue panel, on the left of the screen, when the block is selected).
The Image block has a specific option (only available for Premium and Pro websites) that allows to display a menuon mouseover. You can find this Mouseover menu option, in the blue panel, on the left of the screen, when an Image block is selected.
Thus, the Menu block will display by hovering the mouse over the Image block. It will be hidden otherwise.

Finally, if you want to create normal submenus, you can find additional information in our guide : Create submenus.

Please note that you can customize the style of all your menus by clicking on your menu, then on the Design button in the blue panel or directly on the Design tab at the bottom left. Then choose the menu options.

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Images and photos

Use public files

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

Add backgrounds and frames

Add a link to an image

To add a link to an image, select the Image block, then click on the Choose a link button, that appears in the blue panel, on the left of the website modification page. A window will then permit you to select the page to which the user will be redirected when he clicks on the image.

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Music

Use public files

Ajouter de la musique sur un site premium

To add music, start with inserting a Music block to your website by drag and dropping it with your mouse. The audio file manager will open and you will be able to upload or drag your audio file into the manager. You will also be able to search for music files in the SoundCloud database by entering keywords into the field search. Finally click on Apply to insert it into your website.

Add music

The music block allows you to insert your favorite music or your own creations on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Music.J.htm You will find more information on this page: https://www.en.sitew.com/Block/music-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Videos

Adding a Video

In order to guarantee optimal video quality and the quickest loading time possible, all videos are hosted on YouTube, Dailymotion or Vimeo. Thus, if you want to add one of your homemade videos, you will have to upload it on Youtube, Dailymotion or Vimeo. Consequently, you'll be able to add an unlimited number of videos, without using your storage space on SiteW, which is used for your images and files.

Once your video is on YouTube, Dailymotion or Vimeo, you can add it to your site by adding a Video block, and then searching for the video by username.

Si vous ne souhaitez pas utiliser ces services, il existe une possibilité de contournement, cependant elle exige quelques manipulations un peu techniques. Merci de vous adresser à nous pour en savoir plus.

Vendre des videos en lignes

Vous pouvez vendre des produits qui donnent accès à une page privée qui permet de visualiser la video. Néanmoins la video ne sera pas protégées en soit. La video peut se trouver sur nos serveurs ce qui fera qu'elle ne sera pas répertoriée sur un site tel que Youtube.

Vous trouverez des informations détaillées dans le guide Vente de produits numériques.

Use public files

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Flash Animations

Add games

The flash block allows you to insert small flash games on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Flash.L.htm

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert games proposed by other websites. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

These features are available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Widget

Add a calendar

The Calendar block allows you to easily display a schedule on your website. You can display either a timetable or a calendar. You will be able to easily add events (with descriptions, titles, dates and colors) to it. You can choose between different display modes (Month, Week, Day or Events). You can also customize your schedule, using many different options.

Don’t hesitate to consult the Calendar Block guide, for further details.

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add HTML Code

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add decorations (ribbons, shapes, cliparts)

Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.

Add backgrounds and frames

Create customized buttons

To create custom buttons on your website, you can use the Button block, just add the block to your page. You will then be able to customize your button the way you want: color, rounded corners, borders, gradient, button text, font, color of the font, button link (email address, internal or external link), icon.

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How to get ads on my website?

To add ads to your website, you only need to:

insert a Widget/HTML block on your website: by drag and droping a Widget block, then selecting HTML,
and pasting the code given by the advertising agency (like Google Adsense).

Link to add to favourites

To insert an "Add to favorites" link, add a Widget block containing the following code (remember to edit the text marked in yellow)

<a href="#" onclick="bookmark()">Add to favorites</a><script> function bookmark(){ var url = "https://www.sitew.com"; var title = "SiteW.com"; if (window.sidebar) {window.sidebar.addPanel(title, url, "");} else if( window.external ) { window.external.AddFavorite( url, title);} return false} </script>

Add scrolling text

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add a presentation

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a powerpoint presentation using widgets of slideshare.net. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add a visit counter

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a visit counter. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add a link code

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a link code on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Design

How to customize the style of the text?

Pour personnaliser votre texte :

Commencez par sélectionner votre Module Texte
Go to the "Design" tab (green panel) on the left
Click on the "Choose a style" button, and select the style that better fits your needs, by clicking on the palette icon (on the right side of the line)
You can now add style options in the green panel for the block background, title and paragraph.

To get more information about this useful feature, feel free to read our guide.

Please note that, once a custom style has been created, the next Text blocks to be added will automatically get this style.

You will find additional information, as well as illustrations, on the page https://www.en.sitew.com/Block/text-block.

Add decorations (ribbons, shapes, cliparts)

Add backgrounds and frames

Create customized buttons

Editing my Site's Design

To customize your website design, you have several possibilities:

You can modify your website background: Image, Video, Pattern, GRadient, Color...
You can customize the content area of your website: Margins, Width, Color, Gradient, Shadow, Border, Rounded corners...
You can choose your menu: Position, Style (entirely customizable: color, font size, border width)

For your images, you can use the following options:

Filters (Black and white, Color, Gradient, Blur, Invert, Contrast)
Parallax for a stunning 3D effect
Full screen to create your header, footer or separator
Rotation tool to make original creations

Finally, you can also use our Image, Gallery, Widget or even Video blocks...

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Site mobile

Website optimized for mobile devices

Avec SiteW, vous pouvez créer un site responsive, qui s'adapte à un mobile en mode vertical, horizontal ou une tablette.

Pour la gestion des sites mobiles vous pouvez choisir parmi 3 modes de création possibles (cliquez 2 fois sur l'icône mobile dans l'outil de création de site pour changer de mode) :

Mobile mode with automatic optimization (just on mobile devices)
Dans ce mode, la mise en page de votre site est agencée automatiquement pour afficher le contenu de votre site dans un format mobile. Les éléments de votre site sont agencés de façon optimale par un algorithme, vous n'avez donc rien à faire ! Si vous le souhaitez, vous pouvez tout de même réordonner manuellement les modules, ou bien modifier leur visibilité sur mobile. Ce mode est adapté pour obtenir à moindre effort un site adapté aux mobiles. See the following guide: Automatic mobile-friendly version of a website.
Mobile mode with manual customization
In this mode, you can create a totally custom website, that is responsive for all devices. La position des modules, leur taille et leur visibilité sont indépendants sur chaque appareil, tandis que le contenu et le design des modules (textes, couleurs, ...) restent synchronisés sur tous les appareils. Vous pouvez librement agencer, afficher ou masquer vos contenus pour chaque appareil. Ce mode est adapté si vous souhaitez créer une expérience très personnalisée sur mobile, que le mode mobile automatique ne permet pas d'obtenir.
Mobile mode like on computer
Dans ce mode votre site est affiché à l'identique d'un ordinateur, avec du contenu en taille réduite et zoomable. Ce mode n'est pas considéré comme responsive, il peut toutefois convenir si votre site ne contient pas beaucoup de textes par exemple.

La version mobile de votre site sera compatible avec tous les smartphones et tablettes du marché (Android, Apple, ...).

File manager

Use public files

Organise your pictures in folders

With the file manager, you have the possibility to organise your pictures in subfolders. To do so, you only need to create as many subfolders as desired by clicking on ✚ in the little toolbar, in the My files section on the left.

Upload several files at once

When you upload files in the File manager, you can press the CTRL key to select several files or images at once.

Select the first image with a left mouse click.
Then press the Ctrlkey and hold it down.
Click next on the other images you want to select (while still holding the Ctrl key down).
Once all the images are selected, release the Ctrl key.

An alternative solution consists in holding the mouse left click down and to drag the cursor to draw a selection "square". All the images within the "square" will be selected when you release the left click.

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Online Shop

Installation CB boutique Payplug

Commencez par vous inscrire à Payplug.

Puis, communiquez nous la clé secrète de production qui commencent par sk_live_

We will then enable the solution within 5 days.

Quelle est la différence entre Prestashop et SiteW pour créer une boutique en ligne ?

Prestashop est une solution de boutique en ligne installable destinée aux personnes ayant des compétences en développement et administration web. Il ne s'agit pas en soit d'une solution incluant l'hébergement, bien que cela soit proposé par certains prestataires. Vous (ou votre prestataire si il propose cette option) devez gérer les mises à jours (de sécurités et de fonctionnalités) et la maintenance des serveurs. Du fait de ces contraintes, cette solution est souvent proposée par des agences Web - ce qui rends la mise en place d'une solution de ce type onéreuse.

SiteW est de son coté une solution simple destinée aux personnes sans connaissances technique. La solution inclue l'hébergement, 3 noms de domaines, la maintenance, les mises à jour de sécurités, l'ajout de fonctionnalités régulières sans intervention de votre part, tout cela à un prix attractif - tout compris.

Le design des sites Prestashop est basé sur des templates et des pages formatées alors que les pages et le design de votre site SiteW est totalement personnalisable.

Prestashop propose une multitude de fonctionnalités et plugin rendant l'installation, la configuration et les mises en jours plus difficiles et plus longues. SiteW propose toutes les fonctionnalités essentielles d'une boutique vous permettant de proposer rapidement et facilement une boutique en ligne : https://www.sitew.com/Fonctionnalites (section Boutique en ligne).

Add a paypal Buy button

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a Paypal Buy or Donate button. You can signup to Paypal by visiting this link: Signup to Paypal. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Vendre des videos en lignes

Vous trouverez des informations détaillées dans le guide Vente de produits numériques.

Livraison par département

Nous proposons plusieurs méthodes de livraison qui vous permettra de définir des frais de port en fonction du département. Vous pouvez le faire en fonction du nombre d'articles de la commande, du poids de la commande ou du total de la commande.

Dans l'outil de création de site, sélectionnez le module boutique et cliquez sur Frais de port / Ajouter une méthode de livraison et choisissez Livraison par département/ville

Ensuite en bas, ajoutez une ligne par tarif. Chaque tarif doit contenir :

Pays de livraison : France
Code postaux ou département : la liste des numéros de départements séparés par une virgule. Exemple : 84, 13, 83
Paliers : la plage de poids
Frais de port : le prix de la livraison dans ce cas
Délai : une estimation du délai de livraison du transporteur en jours

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Créer une boutique avec dropshipping

Nous pouvons proposer l'intégration de plateformes de dropshipping à la boutique en ligne avec la formule Pro.

La plateforme peut être un site de vente proposant un service de dropshipping (par exemple Ali Express) ou bien une plateforme de dropshipping telle que Shopmaster ou Priceyak qui propose plusieurs sites de vente (Amazon, Ali-Express, Banggood, ...). L'abonnement à la plateforme de drop-shipping est à payer directement à la plateforme.

L'intégration inclue l'importation automatique de produits dans votre boutique, la mise à jour régulière des stocks et les commandes automatiques lorsqu'un client commande sur votre site si cela est proposée par la plateforme.

L'intégration d'une plateforme de dropshipping coûte 4900€ et se fait en maximum 4 semaines.

Does the store block support other payment methods than PayPal?

On the SiteW online Shops, payment is possible via check, bank transfer, order form, credit card or PayPal (no subscription nor setup charges): Payment via credit card can also be processed through your own bank (in this case there will be some subscription and setup fees). To configure your payment methods, select a Store block, then click on Manage payments in the blue panel, on the left of the screen.

Community

Social

Add a chat

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a chat widget on your website. Our tutorial presents several websites to create chat widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Forum

Add a forum

The forum block allows you to create one or several topics for your Premium or Pro website. You will find detailed information in the Forum block guide.

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Comment

Manage comments

To manage your comments, you can click on the link that is present in the notification email or, you can go to the website creation page, select the Comment block and click on the "Manage comments" button, on the left, in the blue panel.

Comment wall

The comment block allows your visitors to add comments on your website. You will find more information on this page: https://www.en.sitew.com/Block/comment-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Related guides:

Create a website with a Comment block

Blog

Add a blog or some news

Show more questions

Contact

Add a contact form

The Form block allows to create a contact form, that is fully customizable, according to your needs. You can select one of the predefined forms (for example a contact form, a booking form or a satisfaction survey) or fully customize it, by adding the fields that fit your specific needs (Text, Address, Number, Date, Separator, File upload, Multiple choices, Text area…). You will also be able to add many useful options, such as date selection calendar, auto-complete support, data control, or even a reCaptcha service.

Don’t hesitate to consult the Create a website with the Form block guide, for further details.

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Related guides:

Contact Block

Emailing

Offer newsletter subscription

The newsletter block allows your visitors to send their emails on your website, allowing you to be able to inform them of your business by email. You will find more information on this page: https://www.en.sitew.com/Block/newsletter-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Member

How can visitors subscribe to my website?

Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.

Show more questions

Related guides:

Create a website with the Member block

SEO and statistics

SEO

Appearing on Google

The Google registration step is automatically managed thanks to the information SiteW supplies to search engines.

You can follow the evolution of your website registration in Google on the page My Websites in the notification area.

For Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites, we notify Google of the creation or the modification of your website on each publication. This is done only once every 30 days for free websites (starter package). Once the Google engine has been notified, its robots (computers exploring the Internet) need to visit your website before it is added to the index.

Finally, the ranking in search results depends of the content of your website and its popularity. You will find advice to enhance your Google ranking on the guides: Google's organic SEO: how to rank a website on Google?, SEO, improve a website ranking: the comprehensive [guide], Increase Google rankings with Google Webmaster Tools. Please note that the updates you make to your website usually take several weeks to be taken into account by Google.

With the Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce packages, appearing in Google is several weeks faster. Those packages also feature detailed statistics allowing the analysis of keywords and locations used by your visitors. All other benefits of those packages (Domain name, more pages, more blocks, ...) are detailed on the page SiteW offers.

Improve your page SEO

To improve your page SEO, click on the Pages tab on the left hand-side of your screen. Then, in the little toolbar, at the bottom of the orange panel, click on ☰, then on SEO. Then fill in the fields in the orange panel by using relevant keywords. Our guides 10 tips to improve your SEO and How to write using keywords may help you with that matter.

What is a domain name?

💡 Un site internet est identifié par son URL. Le nom de domaine est une composante de cette URL.

It is composed of:

👉 Du nom de domaine de deuxième niveau qui est personnalisable et contient entre 3 et 63 caractères ;

👉 Éventuellement d’un sous-domaine qui se situe avant et permet de préciser le domaine. The subdomain www (world wide web) is often used to define the main website.

Par exemple, pour le nom de domaine www.sitew.com, l’extension est .com, le nom de deuxième niveau est sitew et www est le sous domaine.

Update the title, the description and the keywords of the site or of a page

Pour modifier le titre, la description ou les mots-clés de votre site, rendez-vous sur la page Mes sites puis cliquez sur le menu Paramètres puis Moteurs de recherche.

Please note that search engines will take several dozens of days to take your changes into account.

Booking a domain name: what is the point?

Booking your own domain name mainly allows to:

👉 de favoriser la mémorisation de son adresse web (un nom de domaine est plus facile à retenir qu’une adresse gratuite créé via des sous-domaines).

👉 de gagner en crédibilité : un nom de domaine génère un sentiment de confiance plus fort chez les visiteurs.

👉 de se protéger du cybersquatting (détournement d'un nom de domaine par un tiers souhaitant profiter de la notoriété d'une marque ou d'un nom).

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How to create a custom URL?

URL stands for Uniform Resource Locator and it is what is commonly known as the web address. It is a string of characters which helps you with identifying the web sites and the web pages. The URl is composed of the domain name or the subdomain (which identifies the website) and the page identifier.

To create a custom URL for one of your website pages, click on the Pages tab on the left of the website creation page, select the desired page, then, in the little toolbar at the bottom of the orange panel, click on ☰, then on SEO. You will then be able to custom your page’s URL in the appropriate field.

You can also read our guide: Custom URL: can it improve your SEO?

Removing your website from search engines

To prevent your site from appearing in search engine results, click on Settings, SEO on the My websites page, and then click on Disable indexing by search engines. Please also note that it takes several weeks before the changes are taken into account by Google.

Statistics

Website traffic statistics

Vous pouvez activer et consulter vos statistiques en vous rendant sur la page Mes sites puis en cliquant sur le menu Statistiques. Les statistiques sont enregistrées gratuitement par Google Analytics.
Pour obtenir des statistiques, vous devez créer votre propre compte Google Analytics, en 2 clics seulement, en suivant les instructions de l’onglet Statistiques. Connectez-vous à un compte Google : vous pourrez alors sélectionner l’une de vos configurations déjà créées, ou en créer une nouvelle. If you haven’t created any configuration yet, a new configuration will automatically be created. Et vous pourrez accéder par la suite, directement ou depuis le site de Google Analytics aux toutes dernières statistiques de votre site.

Configurer le suivi de conversions publicitaire (Google Ads, ou autre)

Les plateformes de publicité en ligne telle que Google Ads permettent de suivre le nombre et le montant des conversions (ventes) de votre boutique SiteW, et d'optimiser vos affichages publicitaires en fonction de leurs retombés. Pour cela, vous devez créer et ajouter un code de suivi.

Google Tag Manager n'est pas utilisable pour cet usage.

Dans Google Ads vous devez d'abord créer un code de suivi :

Rendez-vous dans Outils et paramètres > Conversions > Nouvelle > Site Web > Indiquez l'URL de votre site > Ajouter une action de conversion manuellement
Indiquez les valeurs de configuration suivante : Objectif : Achat, Valeur : Différente pour chaque conversion
Confirmez et enregistrez

Ensuite la plateforme vous donne 1 ou 2 codes :

Un code global à ajouter à toutes les pages, généralement dans la section <head>. Pour Google Ads, il s'agit du global site tag.
Vous devez insérer ce code dans un module widget HTML (mode intégration directe) de la page Arrière plan avec l'option Intégration directe d'activée.
Exemple Google Ads 2022 :

<script async src="https://www.googletagmanager.com/gtag/js?id=AW-XXXXXXX"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());

gtag('config', 'AW-39XXXXXXXXX');
</script>
Un code d'événement à indiquer sur la page de confirmation de paiement. Pour Google Ads, il s'agit du tag d'événement.
Copier le tag d'événement de conversion et modifier s'il est présent, le montant de la conversion (1.0 pour Google Ads) par TOTAL puis collez-le dans la configuration du module boutique Méthodes de paiement > Code de suivi de conversion

Exemple Google Ads 2022 :

<script>
gtag('event', 'conversion', {
'send_to': 'AW-39XXXXXX/mTXXXXXXB',
'value': TOTAL,
'currency': 'EUR',
'transaction_id': ''
});
</script>

Enfin, il est possible que la plateforme vous indique que le code est absent ou mal configuré tant qu'aucune conversion n'a eu lieu.

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Domain name

Make my website secure (HTTPS/SSL)

L'activation du mode sécurisé permet à votre site de s'afficher avec un petit cadenas à la place de la mention Non sécurisé. Le fait qu'un site soit sécurisé est également pris en compte positivement dans les critères de classement Google.

Ce mode est disponible pour les sites possédant un nom de domaine.

Pour activer la connexion SSL sur votre site, il vous suffit de vous rendre sur 👉 Mes sites / Paramètres / Moteurs de recherche et de cocher la case Site sécurisé.

Réservation d'un nom de domaine .fr d'une commune française

Nous pouvons réserver un nom de domaine .fr d'une commune française, si la demande concerne un site appartenant à la mairie de la commune. Il y aura des vérifications faites par l'AFNIC et cela engendrera des délais supplémentaires pour la réservation. Pouvez-vous nous confirmer le nom de domaine à réserver, nous l'ajouterons manuellement à votre abonnement ?

What is a domain name?

💡 Un site internet est identifié par son URL. Le nom de domaine est une composante de cette URL.

It is composed of:

👉 Du nom de domaine de deuxième niveau qui est personnalisable et contient entre 3 et 63 caractères ;

👉 Éventuellement d’un sous-domaine qui se situe avant et permet de préciser le domaine. The subdomain www (world wide web) is often used to define the main website.

Par exemple, pour le nom de domaine www.sitew.com, l’extension est .com, le nom de deuxième niveau est sitew et www est le sous domaine.

Booking a domain name: what is the point?

Booking your own domain name mainly allows to:

👉 de favoriser la mémorisation de son adresse web (un nom de domaine est plus facile à retenir qu’une adresse gratuite créé via des sous-domaines).

👉 de gagner en crédibilité : un nom de domaine génère un sentiment de confiance plus fort chez les visiteurs.

👉 de se protéger du cybersquatting (détournement d'un nom de domaine par un tiers souhaitant profiter de la notoriété d'une marque ou d'un nom).

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Authorization code of a domain name

Vous pouvez obtenir le code d'autorisation de vos noms de domaine, en quelques clics seulement.

💡 Notez que le transfert doit être lancé au moins 10j avant l'expiration du nom de domaine (au-delà, le domaine ne sera pas directement libéré et vous devrez le renouveler ou, restaurer le domaine avant de le transférer).

⚠️ Pour éviter tout vol de nom de domaine, vous devez être connecté à votre compte SiteW et suivre les instructions suivantes sur le site.

Suivez le lien juste après 👉 Mes domaines
Click on Website for the domain name concerned.
Cliquez sur Voir les options avancées et Code d'autorisation.
Suivez ensuite les étapes qui vous permettront de recevoir le code d'autorisation par email. Your domain name will be automatically unlocked.

En cas de difficultés, nous vous invitons à demander de l'aide à votre nouveau prestataire. Celui-ci pourra également répondre à toutes les questions qui concernent le transfert de votre nom de domaine.

Adresse email de domaine

What is a rerouting address?

Les formules SiteW incluent une ou plusieurs adresses emails liées à votre nom de domaine. Vous pouvez par exemple créer une adresse du type contact@mon-domaine.com.

Rendez-vous sur Mes domaines puis cliquez sur Mail.

À partir de là, vous avez 2 possibilités :

👉 Gérer les emails de domaines avec SiteW (conseillé) ou,

👉 Via un prestataire d'e-mail indépendant (G-Suite, Office-365 ou tout autre service proposant des serveurs MX).

Cliquez sur Gérer les emails de domaines avec SiteW, puis cliquez sur Créer une nouvelle adresse si l'adresse que vous souhaitez n'existe pas déjà.

Ensuite cliquez sur Lire les emails pour découvrir toutes les méthodes permettant de recevoir vos messages (soit via un logiciel d'email, soit via un webmail tel que Gmail ou Microsoft).

Notez que vous pouvez aussi créer des adresses emails de redirections (non conseillé car peu fiable) ou utiliser un prestataire d'email indépendant. Dans ce cas, il vous faudra configurer les enregistrements MX sur la page Mes domaines / Mail / Section MX et également d'autres enregistrements DNS dans Mes domaines / DNS personnalisé.

Account and websites

Lost log-in information

To retrieve your user-name or password, follow the instructions on the following page: https://www.en.sitew.com/SiteW-password-forgotten

Payment via transfer, PayPal or credit cards

We will confirm your order on receipt of your transfer or online payment.

Dépublier un site

Pour dépublier votre site, rendez-vous sur Mes sites > Modifier mon site puis ouvrez le menu sous l'icône de statut de publication et cliquez sur Dépublier.

Edit my website

Pour vous aider pas à pas dans la création de votre site, je vous invite à suivre notre série de tutoriels Premiers clics dans l’éditeur dans le centre d'aide.

Si pendant la création de votre site, vous avez d'autres questions sur des points précis, n'hésitez pas à revenir vers moi.

How can visitors subscribe to my website?

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Test the Premium and Pro packages for free

Change package while keeping my website

Is the Starter package absolutely free?

Save changes to draft

Advanced and Unlimited websites allow to save your website in a draft. You can decide of the release date of your website, and make your changes online only when they are finished.

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Mise en place du RGPD sur mon site

La mise en place du RGPD est une tâche importante et celle-ci requiert des actions qui vont au-delà de votre site internet (par exemple celle-ci concerne aussi les données que vous stockez sur votre ordinateur concernant les salariés éventuels de votre société, les fournisseurs, les clients, les prospects).

La CNIL propose un guide à destination des sociétés que nous vous invitons à suivre : https://www.cnil.fr/fr/rgpd-par-ou-commencer. Celui-ci explique le rôle du responsable de traitement, le contenu du registre de traitement des données et propose des modèles à compléter.

Concernant votre site internet, SiteW est un sous-traitant pour votre compte et le contrat de sous traitance qui détaille les données pouvant être collectées sur votre site est intégré à nos CGU : https://www.sitew.com/Conditions-d-utilisation-de-SiteW

La RGPD requiert d'indiquer sur les pages qui collectent des données (par exemple la page boutique, page newsletter, page contact, etc ...), le fait que vous collectiez des données et leurs finalités. Par exemple, sur la page boutique vous pourriez indiquer : Les données recueillies sont utilisées pour effectuer la livraison de produits commandés, et vous informer de nos offres commerciales.

RGPD, côté editeur

Pour indiquer cela, vous pouvez utiliser le mode RGPD des modules concernés (Boutique, Forum, Formulaire...). Le mode RGPD permet d’ajouter facilement un texte affiché et facultativement, une case à cocher avant l'envoi du formulaire. Cette option collecte la preuve du consentement de l’utilisateur. Vous pouvez trouver la liste des preuves de consentement dans l’onglet RGPD de votre site. Ce texte sera affiché seulement pour les visiteurs de votre site présents dans l’Union Européenne.

The GDPR configuration is shared between all Member and Shop blocks of your website :

Pour le module Boutique, vous pouvez configurer le RGPD sur le panneau Contenu après avoir sélectionné le module, en cliquant sur le bouton “Gérer les conditions et RGPD”.

Pour le module Membre, vous pouvez configurer le RGPD dans la section RGPD en bas du panneau Design, après avoir sélectionné le module, et cliqué sur le bouton “Champ de l’inscription” dans la zone bleue à gauche.

RGPD, côté backoffice

Vous pouvez ajouter un bandeau cookies qui sera visible sur toutes les pages de votre site. Ce bandeau est 100% personnalisable. Pour le modifier, rendez-vous sur Mes sites > Paramètres > RGPD > Bandeau de cookies. Notez que le bandeau ne s'affichera pas dans l'outil de création de site.

Vous pouvez configurer individuellement les cookies de chaque service tiers ajouté à votre site dans la section Bandeau de cookies puis Liste des cookies.

Pour en savoir plus sur la mise en place de RGPD sur votre site, vous pouvez consulter notre guide 👉 Conformez facilement votre site au RGPD.

Get notified of our service improvements

Renew your website

To renew your website, go to the My cart page and select a renewal term within the quantity column, then proceed with payment.
Note that you will be informed shortly before the term of your subscription per email and on the My websites page.

To avoid doing this manually, you can pay by credit card, which will allow you to benefit from the automatic renewal.

How is the payment secured?

Finally, the seal Norton secured, powered by Symantec ensures that our website is safe from malware which may threaten the safety of our website.

Are website creation and my website entirely secured?

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.

Create my own website

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
and finally choose a name for your website and add a small description.

Once confirmed, you will be redirected to the website creation tool.

Add additional disk space to store files

You can add additional disk space by using the options. To do so,

go to the My Websites page,
click on Change package and modify, if necessary, the pre-selected package according to your needs.
in the section, 2. Options, click on the More options link,
enter the number of additional 100MB packs,
and click on Next.

Once your purchase is confirmed, you will have access to the additional disk space.

Report abuse

To enable us to secure the information pertaining to the breach, please follow the instructions available at http://www.en.sitew.com/Website-created-abuse/. According to French law, for your claim to be dealt with, you must provide all the required information, without which your claim will simply be ignored. If you encounter some difficulties to fill in this form, we advise you to contact a lawyer.

Unsubscribe

Vous pouvez à tout moment annuler votre abonnement sans frais, depuis la page Mes factures, en choisissant Se désabonner (présent seulement si vous possédez un abonnement à renouvellement automatique). The payments will then be stopped immediately.

Partners

Parrainage et affiliation

Si vous souhaitez inviter des amis à utiliser SiteW, nous proposons un système très simple de parrainage. Il offre une réduction à vos proches et vous fait gagner de l'argent pour vous remercier.

Vous pouvez trouver des renseignements dans notre guide Parrainage.

Un système d'affiliation, plus complexe à mettre en place, est également disponible. Il est réservé aux professionnels qui font la promotion de services sur Internet. Vous trouverez des informations sur le système de parrainage, comment s'y inscrire et commencer la promotion de SiteW, sur notre page Partenariat > Affiliation.

Comment devenir partenaires ?

Rendez-vous à la page Partenariat.

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