FAQ on SiteW

First steps

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Website optimized for mobile devices

With SiteW, you can create a completely responsive website, optimized for smartphones and tablets, in vertical or horizontal mode.

Pour la gestion des sites mobiles vous devez choisir un mode parmi 3 modes de création possibles (cliquez 2 fois sur l'icone mobile dans l'outil de création de site pour changer de mode) :

Mode mobile avec optimisation automatique (uniquement sur mobile)
In this mode, the website design allows to display the whole content of your website in a mobile format. The overlapping elements, or the elements in columns, are automatically arranged, in an intelligent way. In the mobile mode, you can hide blocks, but you can't modify or reorder them. This mode is appropriate to obtain a website optimized for mobile devices, without any effort. See guide Automatic mobile website
Mode mobile avec personnalisation manuelle
In this mode, you can create a totally custom website, that is responsive for all devices. You can modify the Computer content the way you want, and hide or add blocks for each device. Therefore you can add similar or different content, according to the device, to adapt it to mobile users (for example, you can create synthetic content, or take into account the fact that your visitor is travelling). This mode is appropriate, if you want to offer a customized mobile experience (which requires more customization). See guide Create a website, optimized for mobile devices.
Mode mobile identique vue ordinateur
In this mode, your website appears like on computer, with a zoomable small-sized content. This mode is not considered as optimized for mobile devices, and it is appropriate, if your website doesn't have much text, in order to improve legibility.

La version pour les mobiles de votre site sera parfaitement compatible avec les iPhones et iPad d'Apple, les smartphones et tablettes Android (Samsung, Google, Xiaomi, Oppo, etc...), les tablettes windows et tous les smartphones et tablettes supportant les technologies HTML5/CSS3 (tous les modèles actuels supportent ces technologies).

How is the payment secured?

Booking a domain name: what is the point?

What is a domain name?

What will my website look like? Will it be cool/trendy?

What if I need help to create my website?

How can I customize my website? I can add my pictures, my music... ?

How much will my website cost?

I travel a lot for my job: will I be able to keep on updating my website?

Are website creation and my website entirely secured?

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.

Is creating a website complicated?

Do I need to know a lot about computers to create my website? Know about coding?

Do I need to download a software to create my website?

Test the Premium and Pro packages for free

Create my own website

Change package while keeping my website

Payment via transfer, PayPal or credit cards

Is the Starter package absolutely free?

Booking a domain name

SiteW vs Jimdo

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Manage Pages

Make my website secure (HTTPS/SSL)

Legal notice

Limit access of your pages to the members of your website

Create a bilingual or multilingual website

Duplicate or move blocks

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Add pages

Update the title, the description and the keywords of the site or of a page

Protect pages with a password

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Website content

Blocks

Move a block to the foreground

Move or resize a block

Duplicate or move blocks

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Text

How to customize the style of the text?

Afficher une popup à l'ouverture du site

Add a blog or some news

Add backgrounds and frames

Protect texts from unauthorized copying

Show more questions

Create a bilingual or multilingual website

Add scrolling text

Add links

You can add links to your website with the Text block (or with the Image, Button or Icon blocks).

Click on the block you want to insert a link on. To add a link to an Image or an Icon block, click on Choose a link (on the left of the screen, in the blue panel) and go to step 5. To add a link to a Button block, enter your link in the input field or select a website page in the drop-down menu.
To add a link to a text block, select your block to go to text edit mode.
Select the text on which you want to insert a link.
Click on ♯, in the Text toolbar, at the top of the page.
In the window displayed, you can link to:
- a website URL (http://www...)
- one of your website pages, or a specific area on a page ("internal link")
- un produit, un lien d'ajout au panier d'un produit, un bouton de paiement d'un produit, une catégorie de produits ou le panier de votre boutique en ligne
- an article or an article category of your blog
- an email address
- a phone number
- a document to make it downloadable
- No link will break the link
optional: in case you did not select any text, you can directly enter a link text.
Optional: you can choose whether the link opens in another browser window or opens in place of your website or downloads the document (if the link leads to a file)
Optional: Choose a title. It will display on mouse-over.
Click on insert: the text you have just selected changes into a link.

To add links to products, you will be able to choose among the following possibilities for link destination:

DIsplay the product description
Directly add x product(s) to cart. Then:

open the confirmation window (by default)
open the cart
select a payment method among the ones available

Please note that:

It is not possible to enable the "Add to Cart" option with a product with mandatory options
It is not possible to pre-select a payment method, if the cart has mandatory options, or if the customer must accept the general conditions of sales before processing payment

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Internet browsing

Create a bilingual or multilingual website

Add a drop-down submenu

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Images and photos

Display scrolling text

Use public files

Add backgrounds and frames

Use Flickr, Pixabay or OpenClipart images.

Add a link to an image

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Music

Use public files

Ajouter de la musique sur un site premium

Add a background sound

Add music

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Videos

Use public files

Adding a Video

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Flash Animations

Display scrolling text

Add games

Show more questions

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Related guides:

Create a Game Website Flash Block

Widget

Display scrolling text

Add decorations (ribbons, shapes, cliparts)

Add backgrounds and frames

Create customized buttons

How to get ads on my website?

Show more questions

Link to add to favourites

Add a link code

Add a presentation

Add HTML Code

Add a visit counter

Add a calendar

Add scrolling text

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Design

How to customize the style of the text?

Display scrolling text

Add decorations (ribbons, shapes, cliparts)

Add backgrounds and frames

Create customized buttons

Show more questions

Editing my Site's Design

Change your website template

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File manager

Use public files

Organise your pictures in folders

Use Flickr, Pixabay or OpenClipart images.

Upload several files at once

Show more questions

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Online Shop

Réservation de places de spectacle

Paiement en plusieurs fois Choozeo

Créer une boutique avec dropshipping

Import products to my eshop

Quelle est la différence entre Prestashop et SiteW pour créer une boutique en ligne ?

Show more questions

Make my website secure (HTTPS/SSL)

Customer order tracking

Are website creation and my website entirely secured?

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.

Create coupon codes for your online store

Configure Paypal for your store

Add a paypal Buy button

Does the store block support other payment methods than PayPal?

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Community

Social

Facebook, I like and share

Add a chat

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Forum

Add a forum

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Comment

Manage comments

Comment wall

Show more questions

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Related guides:

Create a website with a Comment block

Blog

Add a blog or some news

Show more questions

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Contact

Add a contact form

Show more questions

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Related guides:

Contact Block

Emailing

Import email addresses for email campaigns and newsletters

Offer newsletter subscription

Show more questions

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Member

How can visitors subscribe to my website?

Limit access of your pages to the members of your website

Show more questions

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Related guides:

Create a website with the Member block

SEO and statistics

SEO

Website optimized for mobile devices

With SiteW, you can create a completely responsive website, optimized for smartphones and tablets, in vertical or horizontal mode.

Pour la gestion des sites mobiles vous devez choisir un mode parmi 3 modes de création possibles (cliquez 2 fois sur l'icone mobile dans l'outil de création de site pour changer de mode) :

Mode mobile avec optimisation automatique (uniquement sur mobile)
In this mode, the website design allows to display the whole content of your website in a mobile format. The overlapping elements, or the elements in columns, are automatically arranged, in an intelligent way. In the mobile mode, you can hide blocks, but you can't modify or reorder them. This mode is appropriate to obtain a website optimized for mobile devices, without any effort. See guide Automatic mobile website
Mode mobile avec personnalisation manuelle
In this mode, you can create a totally custom website, that is responsive for all devices. You can modify the Computer content the way you want, and hide or add blocks for each device. Therefore you can add similar or different content, according to the device, to adapt it to mobile users (for example, you can create synthetic content, or take into account the fact that your visitor is travelling). This mode is appropriate, if you want to offer a customized mobile experience (which requires more customization). See guide Create a website, optimized for mobile devices.
Mode mobile identique vue ordinateur
In this mode, your website appears like on computer, with a zoomable small-sized content. This mode is not considered as optimized for mobile devices, and it is appropriate, if your website doesn't have much text, in order to improve legibility.

La version pour les mobiles de votre site sera parfaitement compatible avec les iPhones et iPad d'Apple, les smartphones et tablettes Android (Samsung, Google, Xiaomi, Oppo, etc...), les tablettes windows et tous les smartphones et tablettes supportant les technologies HTML5/CSS3 (tous les modèles actuels supportent ces technologies).

Immediate indexing in Google

Booking a domain name: what is the point?

What is a domain name?

How to create a custom URL?

Show more questions

Improve your page SEO

Update the title, the description and the keywords of the site or of a page

Update the description in the Google results

Appearing on Google

Removing your website from search engines

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Statistics

Ajouter un pixel facebook de tracking

Website traffic statistics

Show more questions

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Domain name

Make my website secure (HTTPS/SSL)

Booking a domain name: what is the point?

What is a domain name?

Do the website created by me and my domain name belong to me?

What is a rerouting address?

Show more questions

Booking a domain name

I already own a domain name

Authorization code of a domain name

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Account and websites

Mise en place du RGPD sur mon site

La mise en place du RGPD est une tâche importante et celle-ci requiert des actions qui vont au delà de votre site Internet (par exemple celle-ci concerne aussi les données que vous stockez sur votre ordinateur concernant les salariés éventuels de votre société, les fournisseurs, les clients, les prospects).

La CNIL propose un guide à destination des sociétés que nous vous invitons à suivre : https://www.cnil.fr/fr/rgpd-par-ou-commencer. Celui-ci explique le rôle du responsable de traitement, le contenu du registre de traitement des données et propose des modèles à compléter.

Concernant votre site Internet, SiteW est un sous-traitant pour votre compte et le contrat de sous traitance qui détaille les données pouvant être collectées sur votre site est intégré à nos CGU : https://www.sitew.com/Conditions-d-utilisation-de-SiteW

La RGPD requiert d'indiquer sur les pages qui collectent des données (par exemple la page boutique, page newsletter, page contact, etc ...), le fait que vous collectez des données et leurs finalités. Par exemple, sur la page boutique vous pourriez indiquer : Les données recueillies sont utilisées pour effectuer la livraison de produit commandés, et vous informer de nos offres commerciales.

Pour indiquer cela, vous pouvez utiliser le mode RGPD des modules concernés (Boutique, Forum, Formulaire...). Le mode RGPD permet d’ajouter facilement un texte affiché et facultativement, une case à cocher avant l'envoi du formulaire. Cette option collecte la preuve du consentement de l’utilisateur. Vous pouvez trouver la liste des preuves de consentement dans l’onglet RGPD de votre site. Ce texte sera affiché seulement pour les visiteurs de votre site présents dans l’Union Européenne.

The GDPR configuration is shared between all Member and Shop blocks of your website :
-Pour le module Boutique, vous pouvez configurer le RGPD sur le panneau Contenu après avoir sélectionné le module, en cliquant sur le bouton “Gérer les conditions et RGPD”.
-For the Member block, you can configure your GDPR settings, in the GDPR section, at the bottom of the Design panel, after selecting the block, and clicking on “Sign-up fields”, on the left blue panel.

Vous pouvez ajouter un bandeau cookies qui sera visible sur toutes les pages de votre site. Ce bandeau est personnalisable dans l’onglet RGPD de votre site. Notez que le bandeau ne s'affichera pas dans l'outil de création de site.

Pour en savoir plus sur la mise en place de RGPD sur votre site, vous pouvez consulter notre guide Conformez facilement votre site au RGPD.

Dépublier un site

Quelle est la différence entre Wordpress et SiteW pour créer un site ou créer un blog

Make my website secure (HTTPS/SSL)

Get notified of our service improvements

Show more questions

Website optimized for mobile devices

With SiteW, you can create a completely responsive website, optimized for smartphones and tablets, in vertical or horizontal mode.

Pour la gestion des sites mobiles vous devez choisir un mode parmi 3 modes de création possibles (cliquez 2 fois sur l'icone mobile dans l'outil de création de site pour changer de mode) :

Mode mobile avec optimisation automatique (uniquement sur mobile)
In this mode, the website design allows to display the whole content of your website in a mobile format. The overlapping elements, or the elements in columns, are automatically arranged, in an intelligent way. In the mobile mode, you can hide blocks, but you can't modify or reorder them. This mode is appropriate to obtain a website optimized for mobile devices, without any effort. See guide Automatic mobile website
Mode mobile avec personnalisation manuelle
In this mode, you can create a totally custom website, that is responsive for all devices. You can modify the Computer content the way you want, and hide or add blocks for each device. Therefore you can add similar or different content, according to the device, to adapt it to mobile users (for example, you can create synthetic content, or take into account the fact that your visitor is travelling). This mode is appropriate, if you want to offer a customized mobile experience (which requires more customization). See guide Create a website, optimized for mobile devices.
Mode mobile identique vue ordinateur
In this mode, your website appears like on computer, with a zoomable small-sized content. This mode is not considered as optimized for mobile devices, and it is appropriate, if your website doesn't have much text, in order to improve legibility.

La version pour les mobiles de votre site sera parfaitement compatible avec les iPhones et iPad d'Apple, les smartphones et tablettes Android (Samsung, Google, Xiaomi, Oppo, etc...), les tablettes windows et tous les smartphones et tablettes supportant les technologies HTML5/CSS3 (tous les modèles actuels supportent ces technologies).

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.