FAQ

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

•  choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
•   select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
•  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
•  and finally choose a name for your website and add a small description.

Creating a website with the Starter package is absolutely free, without neither a commitment to purchase a subscription plan at a later date, nor a time limitation.
Should you choose to do so down the road, you will be given the opportunity to add your own domain name (.com, .net, .ca, .us...) or upgrade your website package (more pages, more blocks and tools), by clicking on the button "Change package or options" on the My websites page.

• The Starter package allows you to create a 5 page website for free and with no commitment. You can register a domain name as an option.
  

• The Premium package (11.99€/M for 6 months, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 95.90€) allows you to create an unlimited website (with a lot of various options: blog, forum, social networks etc.). and to register a free domain name.

• The Pro package (35.99€/M for 6 months, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 288.00€) allows you to create an unlimited website (with all the Premium options) + an unlimited online store. This package also allows you to register 3 free domain names.

Paid pages allow the protection of the contents of some pages on your website through a micro-payment system. 

Visitors who wish to access one of these pages, must first call on a premium rate number to obtain an access code to the page. One part of the earnings is, therefore, transferred to you. You will find more information on the following page: http://www.en.sitew.com/News/create-a-website-and-win-money

To move or copy a block:

You can add links to your website with the text block (or with the image block).

1. Click on the block you want to insert a link on. To add a link to an image block, click on Choose a link (on the left of the screen, in the blue panel) and go to step 5.
   
2. To add a link to a text block, select your block to go to text edit mode.
3. Select the text on which you want to insert a link.
   
4. Click on ♯, in the toolbar, at the top of the page.
5. In the window displayed, you can:
   
   • enter the url of a website (http://www...)
   • or enter an email address
   • or send a document
   • or select a page of your website
   • No link will break the link
     
6. optional: in case you did not select any text, you can directly enter a link text.
7. Optional: you can choose whether the link opens in another browser window or opens in place of your website or downloads the document (if the link leads to a file)
8. Optional: Choose a title. It will display on mouse-over.
9. Click on insert: the text you have just selected changes into a link.
   

The music block allows you to insert your favorite music or your own creations on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Music.J.htm You will find more informations on this page: https://www.en.sitew.com/Block/music-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To add an ambient music on your website, you just have to add a music block (available with the premium package).

You have two possibilities:

• Add the block on the background page and ckeck the Autostart option. This will start the music at first page load and it will play during all the website visit.
  
• Add the block on your choosen page and check the Autostart and uncheck Pause on page change. This will start the sound when loading this page and then keep the sound playing while visitors browse your website.

In order to guarantee optimal video quality and the quickest loading time possible, all videos are hosted on YouTube or Dailymotion. Thus, if you want to add one of your homemade videos, you will have to upload it on Youtube or Dailymotion. Consequently, you'll be able to add an unlimited number of videos, without using your storage space on SiteW, which is used for your images and files.

Once your video is on YouTube or Dailymotion, you can add it to your site by adding a Video block, and then searching for the video by username.
To subscribe to Youtube and send your videos, visit this Youtube page. To subscribe to Dailymotion and send your videos, visit this Dailymotion page.

If you'd prefer to use a video hosting service other than YouTube or Dailymotion (Vimeo, etc...), such videos can be added by using the widget block>HTML Code available for Pro and Premium Websites.

This block is available for all Premium and Pro versions of websites.

These packages provide:

• your own domain name (.com, .fr, .org, .be, ect...)
  
• a professional email address corresponding to your domain name
  
• the option of creating an unlimited number of pages on your website
  
• interactive blocks : contact forms, visitors comments, music blocks...
• the option to create a web store (Pro package)
• professional designs reserved for Premium and Pro accounts.
  
• detailed statistics regarding the source of visitors to your website

To upgrade your website to the Premium or Pro package, visit this link: Upgrade my website

You can also test for free the Premium and Pro packages and the Widget block for 15 days. To do so, create a new website from the My websites page and select free trial, then validate.

The flash block allows you to insert small flash games on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Flash.L.htm

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert games proposed by other websites. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

These features are available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

• insert a Widget/HTML block on your website: by drag and droping a Widget block, then selecting HTML,
• and pasting the code given by the advertising agency (like Google Adsense).

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a calendar and to manage reservations. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To change your website template:

1. Go the the edit page: My websites, then click on the Modify site button
2. Click on the Design tab, on th left of your screen.
3. In the green panel, click on the Change template button.
   
4. Choose a template or select another color than the selected one. Update your pages to fit properly with the new design.

Note that if you choose another template, fonts and images will change.

Also note that the Premium and Pro packages provide a wider choice of templates.

When you upload files in the File manager, you can press the CTRL key to select several files or images at once.

• Select the first image with a left mouse click.
• Then press the Ctrlkey and hold it down.
• Click next on the other images you want to select (while still holding the Ctrl key down).
• Once all the images are selected, release the Ctrl key.

An alternative solution consists in holding the mouse left click down and to drag the cursor to draw a selection "square". All the images within the "square" will be selected when you release the left click.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a Paypal Buy or Donate button. You can signup to Paypal by visiting this link: Signup to Paypal. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

• Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
• Regular security audits to prevent any breach and guarantee total security.
• Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
• Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
• Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
• Use of proven web technologies that are maintained daily and whose security is a priority.
• Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
• Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
• Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
• Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
• Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
  

In order to change the adress linked to your Paypal account, go to the My websites page, click on the Modify site button, then select your store block. Click on the Manage my payments button of the Store properties (on the left side of your screen, in the blue panel), a window opens.

• If you haven't registered Paypal as a payment method yet: click on the New payment method button, then click on Paypal.
• If you had already registered Paypal as a payment method: on Paypal line, click on the pencil in the Actions column in order to update this payment method.

Enter your email address (linked to your Paypal account), you can also customize the order messages.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a chat widget on your website. Our tutorial presents several websites to create chat widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The comment block allows your visitors to add comments on your website. You will find more informations on this page: https://www.en.sitew.com/Block/comment-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The contact block allows your visitors to contact you directly by email from your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Contact.K.htm

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The newsletter block allows your visitors to send their emails on your website, allowing you to be able to inform them of your business by email. You will find more informations on this page: https://www.en.sitew.com/Block/newsletter-block

This feature is available for all Pro websites.

The pro package also offers:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The Google registration step is automatically managed thanks to the informations SiteW supplies to search engines.

You can follow the evolution of your website registration in Google on the page My Websites in the notification area.

For Premium and Pro websites, we notify Google of the creation or the modification of your website on each publication. This is done only once every 30 days for free websites (starter package). Once the Google engine has been notified, its robots (computers exploring the Internet) need to visit your website before it is added to the index.

Finally, the ranking in search results depends of the content of your website and its popularity. You will find advices to enhance your Google ranking on the guides: 10 SEO Tips , Search Engine Optimization for your website and Increase Google rankings with Google Webmaster Tools. Please note that the updates you make to your website usually take several weeks to be taken into account by Google.

With the Premium and Pro package, appearing in Google is several weeks faster. Those packages also feature detailed statistics allowing the analysis of keywords and locations used by your visitors. All other benefits of those packages (Domain name, more pages, more blocks, ...) are detailed on the page SiteW offers.

• Facilitate the memorization of your web address (a domain name is easier to remember than a free web address created with subdomains).

• Gain in visibility, improve your SEO: as the reservation of a domain name requires an investment, search engines give more consideration to websites with a domain name. They consider them more as quality websites, which may improve your ranking.

• Gain in credibility: a domain name seems more trustworthy to your visitors.

• Protect your website from cybersquatting (domain name hijacking).
  

You can refer to your statistics from My websites then Statistics. A drop-down menu on the top left will enable you to choose a customized period (for instance, from the date of creation of the website).
You will find more detailed information in the guide on Traffic analysis for your website.

If the period you wish to refer to is large, the loading time will be relatively long (the results come from Google Analytics and this waiting time is beyond our control). In order to get more statistics, and, for quicker searches, we advise you to create your own Analytics account and to configure your website so that all visits are registered over there. You will find more detailed information in the Install Google Analytics on your website guide.

You can use a domain you already own for your website. Using the domain costs the same price as booking a new one (1.99€/month, 1 domain is included in the Premium package and 3 domains in the Pro package). 

If you do not have any SiteW website yet, signup and choose a temporary .sitew.com website address first. 

Then, go to the My websites page and click on the Settings button, followed by Domain names and emails.

Finally, click on the link I already own a domain and would like to use it for my website then validate by clicking on Book selected names.

Once your order has been validated, you will be given 2 possibilities:

• either keep your domain in its current registrar. You will receive instructions for configuring your domain. You will need to pay for the yearly renewal and your email address configuration will have to be done from your registrar's website (if it offers this service).
• or transfer the domain to SiteW (you will still be the owner of the website).

• Facilitate the memorization of your web address (a domain name is easier to remember than a free web address created with subdomains).

• Gain in visibility, improve your SEO: as the reservation of a domain name requires an investment, search engines give more consideration to websites with a domain name. They consider them more as quality websites, which may improve your ranking.

• Gain in credibility: a domain name seems more trustworthy to your visitors.

• Protect your website from cybersquatting (domain name hijacking).
  

• The top level domain or extension that may be related to a country, in this case it is composed of 2 letters (for example .fr for France, .es for spain or .de for germany), or it can be related to an activity, in this case it is composed of 3 letters (for example .biz for business, .net for computer sites or networks, etc.).

• The second level domain which contains between 3 and 63 characters.

• Possibly a subdomain which you can find in the beginning of the domain name. It gives precisions about the domain. The subdomain www (world wide web) is often used to define the main website.

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

•  choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
•   select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
•  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
•  and finally choose a name for your website and add a small description.

Creating a website with the Starter package is absolutely free, without neither a commitment to purchase a subscription plan at a later date, nor a time limitation.
Should you choose to do so down the road, you will be given the opportunity to add your own domain name (.com, .net, .ca, .us...) or upgrade your website package (more pages, more blocks and tools), by clicking on the button "Change package or options" on the My websites page.