First steps

Are website creation and my website entirely secured?
Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.
  • Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
  • Regular security audits to prevent any breach and guarantee total security.
  • Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
  • Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
  • Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
  • Use of proven web technologies that are maintained daily and whose security is a priority.
  • Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
  • Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
  • Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
  • Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
  • Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
All these security measures will allow you to create your website in the most serene way.
Is creating a website complicated?
With the SiteW tool, you have an immediate and precise view of your work, it is what we call WYSISYG. Your website appears on your screen exactly as it will be seen by everybody around the world.
This makes the website creation tool very easy to use.
How is the payment secured?
The payments by credit card are directly made on the servers of the Société Générale bank. A secured connexion ensures the transmission of data. The credit card data is not routed through our servers and we don't have any access to it. Thus, even in case of vulnerability in our infrastructure, you can rest assured that your bank data is protected and isolated on the bank servers and that it cannot be stolen.

Our payment page uses the green bar indicating that our company SiteW.com has been controlled by an independent organization. On the payment page you can see the seal of this independent organization (Geotrust) which allows to verify the information concerning our website on Geotrust.

Finally, the seal Norton secured, powered by Symantec ensures that our website is safe from malware which may threaten the safety of our website.
What will my website look like? Will it be cool/trendy?
We keep on improving our tool, making free updates on a regular basis and using the latest innovation technologies such as HTML5 and CSS3.

Thus you will always benefit from all the tools you need to create a trendy innovative website.
What if I need help to create my website?
If you need some help, you have 4 solutions.
  • For an instant help, you can mousover the elements: explanatory tooltips will show up.
  • For more precise help, you can also read our FAQ (completed and updated on a regular basis).
  • For comprehensive help, you can read our Guides.
  • For a custom help, you can contact the technical support. The SiteW team will answer you in less than 24 hours per email.
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I travel a lot for my job: will I be able to keep on updating my website?
SiteW is an online service which hosts all its data in the Cloud, you can view and update your website at any time from anywhere in the world by logging in to your account.
Do I need to know a lot about computers to create my website? Know about coding?
The SiteW tool is very intuitive and particularly adapted to all users including people with little technical knowledge. Indeed, thanks to Drag and Drop, it is very easy to move the website elements with your mouse.
Do I need to download a software to create my website?
No, SiteW is an online tool: you only need an Internet connexion in order to create your professional or personal website. This technology is called SAAS, which means that it is an online service and that you do not need to download anything.
Create my own website

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

  •  choose a package for your website: Starter (to create a website for free) or Advanced (to have your domain name, more pages, more blocks...)
  •   select a design from among the hundreds available. Note: if you have chosen the Advanced package, additional templates are available.
  •  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
  •  and finally choose a name for your website and add a small description.
Once confirmed, you will be redirected to the website creation tool.
Change package while keeping my website
You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.
Payment via transfer, PayPal or credit cards

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

Manage Pages

Create a bilingual or multilingual website
It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.
Configure the menu and the pages
To configure your menu and your pages, first click on the Pages tab, then, in the orange panel with the list of your pages, you can modify the page order and hierarchy, by drag and dropping them with your mouse. By clicking on the current page title, you can change the name and SEO settings of the page.

When you select a Menu block on your page, the Manage pages button in the blue panel allows you to choose the pages listed in the menu and the pages displaying the menu.
Add pages
You can add new pages to your website by clicking on the Pages tab, on the left of the website creation page, then on in the bottom toolbar.
The Starter package allows the creation of 5 pages. The Advanced packages offer an unlimited number of pages. You can find more details regarding the services offered under each package on the following page: Website creation.
Duplicate or move blocks

To move or copy a block:

  1. Click on the block to be copied in order to select it.
  2. Click on the duplication function in the toolbar at the bottom left of the blue panel.
    If you want to move the block, mouseover this icon and select Move.
  3. Choose the page onto which the block is to be copied or moved in the list above.

Website content

Blocks

Move a block to the foreground
To move this block to the foreground or to the background, select it, then click on in the small toolbar at the bottom left.
Thus your block will appear in the foreground or in the background, depending on your choice, once it is deselected.
Move or resize a block
To move or resize a block, start with selecting it by clicking on it. You can move it wherever you want by drag and dropping it using the handle on its left border or any inactive area of the block. You can resize the block using its borders or its corners.
You can move it more precisely by using the arrow keys of your keyboard (to resize it, hold down the CTRL key while using the arrow keys).
Duplicate or move blocks

To move or copy a block:

  1. Click on the block to be copied in order to select it.
  2. Click on the duplication function in the toolbar at the bottom left of the blue panel.
    If you want to move the block, mouseover this icon and select Move.
  3. Choose the page onto which the block is to be copied or moved in the list above.

Text

Add a blog or some news
To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.
Add backgrounds and frames
You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)
Protect texts from unauthorized copying
To activate the content protection function (protection of text, images, blog pages, product pages,...), go to the website creation page and click on the Design tab at the bottom left, then simply check the content protection box. The protection function makes it more difficult to copy your texts. Text selection is disabled. Please note however that a full protection is not technically possible, for texts can still be rewritten manually. But content protection makes it difficult to copy your content, and it may discourage “content thieves”, depending on their technical knowledge.

Internet browsing

Configure the menu and the pages
To configure your menu and your pages, first click on the Pages tab, then, in the orange panel with the list of your pages, you can modify the page order and hierarchy, by drag and dropping them with your mouse. By clicking on the current page title, you can change the name and SEO settings of the page.

When you select a Menu block on your page, the Manage pages button in the blue panel allows you to choose the pages listed in the menu and the pages displaying the menu.

Images and photos

Use public files
You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.
Add backgrounds and frames
You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)
Add a link to an image
To add a link to an image, select the Image block, then click on the Choose a link button, that appears in the blue panel, on the left of the website modification page. A window will then permit you to select the page to which the user will be redirected when he clicks on the image.

Music

Use public files
You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.
Ajouter de la musique sur un site premium
To add music, start with inserting a Music block to your website by drag and dropping it with your mouse. The audio file manager will open and you will be able to upload or drag your audio file into the manager. You will also be able to search for music files in the SoundCloud database by entering keywords into the field search. Finally click on Apply to insert it into your website.

Videos

Use public files
You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

Widget

Add decorations (ribbons, shapes, cliparts)
Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.
Add backgrounds and frames
You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)
Create customized buttons
To create custom buttons on your website, you can use the Button block, just add the block to your page. You will then be able to customize your button the way you want: color, rounded corners, borders, gradient, button text, font, color of the font, button link (email address, internal or external link), icon.
How to get ads on my website?
To add ads to your website, you only need to:
  • insert a Widget/HTML block on your website: by drag and droping a Widget block, then selecting HTML,
  • and pasting the code given by the advertising agency (like Google Adsense).
Link to add to favourites

To insert an "Add to favorites" link, add a Widget block containing the following code (remember to edit the text marked in yellow)

<a href="#" onclick="bookmark()">Add to favorites</a><script>
function bookmark(){
var url = "https://www.sitew.com";
var title = "SiteW.com";      
if (window.sidebar) {window.sidebar.addPanel(title, url, "");} else if( window.external ) { window.external.AddFavorite( url, title);}
return false}
</script>

Design

Create customized buttons
To create custom buttons on your website, you can use the Button block, just add the block to your page. You will then be able to customize your button the way you want: color, rounded corners, borders, gradient, button text, font, color of the font, button link (email address, internal or external link), icon.
Editing my Site's Design
To customize your website design, you have several possibilities:

For your images, you can use the following options:
  • Filters (Black and white, Color, Gradient, Blur, Invert, Contrast)
  • Parallax for a stunning 3D effect
  • Full screen to create your header, footer or separator
  • Rotation tool to make original creations

Finally, you can also use our Image, Gallery, Widget or even Video blocks...
Update your existing manually created footer
Previously, there was no specific function for footer. So you had to copy a bunch of blocks at the bottom of every page of your website. This tip allowed to create a “manual” footer. There were several problems with this tip:
  • You had to manually change the position of all blocks when adding content to the page (to push them downward)
  • If you wanted to modify a block in the footer, you had to adjust the position of all duplicated blocks, on every page.
  • The footer was not optimized for mobiles
If you have used this process for your footer, here is a tutorial to move your manual footer into the new footer system:
  • Go to one of the pages containing all the blocks of your footer (or go to the background page if you had created a manual footer in the background)
  • Select all the blocks of the footer
  • Right click and select “Add to footer”. The blocks will automatically move to the new footer, and will remain at their locations
  • On each one of the other pages, select all the footer blocks, and delete them
Finally, you may have set a different Menu block for all footers. If you want this menu (which is now in your new footer) to be properly displayed on all pages, you will have to re-configure it.
  • Modify your Menu block by checking all your website pages
  • Delete the old Menu blocks

Add decorations (ribbons, shapes, cliparts)
Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.
Add backgrounds and frames
You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

Site mobile

File manager

Use public files
You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.
Organise your pictures in folders
With the file manager, you have the possibility to organise your pictures in subfolders. To do so, you only need to create as many subfolders as desired by clicking on in the little toolbar, in the My files section on the left.

Upload several files at once

When you upload files in the File manager, you can press the CTRL key to select several files or images at once.

  • Select the first image with a left mouse click.
  • Then press the Ctrlkey and hold it down.
  • Click next on the other images you want to select (while still holding the Ctrl key down).
  • Once all the images are selected, release the Ctrl key.

An alternative solution consists in holding the mouse left click down and to drag the cursor to draw a selection "square". All the images within the "square" will be selected when you release the left click.

Online Shop

Does the store block support other payment methods than PayPal?
On the SiteW online Shops, payment is possible via check, bank transfer, order form, credit card or PayPal (no subscription nor setup charges): Payment via credit card can also be processed through your own bank (in this case there will be some subscription and setup fees). To configure your payment methods, select a Store block, then click on Manage payments in the blue panel, on the left of the screen.

Community

Forum

Add a forum
The forum block allows you to create one or several topics for your Premium or Pro website. You will find detailed information in the Forum block guide.

Comment

Manage comments
To manage your comments, you can click on the link that is present in the notification email or, you can go to the website creation page, select the Comment block and click on the "Manage comments" button, on the left, in the blue panel.

Blog

Add a blog or some news
To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.

Member

How can visitors subscribe to my website?
Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.

SEO and statistics

SEO

How to create a custom URL?
URL stands for Uniform Resource Locator and it is what is commonly known as the web address. It is a string of characters which helps you with identifying the web sites and the web pages. The URl is composed of the domain name or the subdomain (which identifies the website) and the page identifier.

To create a custom URL for one of your website pages, click on the Pages tab on the left of the website creation page, select the desired page, then, in the little toolbar at the bottom of the orange panel, click on , then on SEO. You will then be able to custom your page’s URL in the appropriate field.

You can also read our guide: Custom URL: can it improve your SEO?
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Removing your website from search engines
To prevent your site from appearing in search engine results, click on Settings, SEO on the My websites page, and then click on Disable indexing by search engines. Please also note that it takes several weeks before the changes are taken into account by Google.

Domain name

Adresse email de domaine

Account and websites

Lost log-in information
To retrieve your user-name or password, follow the instructions on the following page: https://www.en.sitew.com/SiteW-password-forgotten
Are website creation and my website entirely secured?
Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.
  • Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
  • Regular security audits to prevent any breach and guarantee total security.
  • Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
  • Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
  • Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
  • Use of proven web technologies that are maintained daily and whose security is a priority.
  • Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
  • Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
  • Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
  • Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
  • Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
All these security measures will allow you to create your website in the most serene way.
Report abuse
To enable us to secure the information pertaining to the breach, please follow the instructions available at http://www.en.sitew.com/Website-created-abuse/. According to French law, for your claim to be dealt with, you must provide all the required information, without which your claim will simply be ignored. If you encounter some difficulties to fill in this form, we advise you to contact a lawyer.
How can visitors subscribe to my website?
Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.
Renew your website
To renew your website, go to the My cart page and select a renewal term within the quantity column, then proceed with payment.
Note that you will be informed shortly before the term of your subscription per email and on the My websites page.

To avoid doing this manually, you can pay by credit card, which will allow you to benefit from the automatic renewal.
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How is the payment secured?
The payments by credit card are directly made on the servers of the Société Générale bank. A secured connexion ensures the transmission of data. The credit card data is not routed through our servers and we don't have any access to it. Thus, even in case of vulnerability in our infrastructure, you can rest assured that your bank data is protected and isolated on the bank servers and that it cannot be stolen.

Our payment page uses the green bar indicating that our company SiteW.com has been controlled by an independent organization. On the payment page you can see the seal of this independent organization (Geotrust) which allows to verify the information concerning our website on Geotrust.

Finally, the seal Norton secured, powered by Symantec ensures that our website is safe from malware which may threaten the safety of our website.
Create my own website

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

  •  choose a package for your website: Starter (to create a website for free) or Advanced (to have your domain name, more pages, more blocks...)
  •   select a design from among the hundreds available. Note: if you have chosen the Advanced package, additional templates are available.
  •  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
  •  and finally choose a name for your website and add a small description.
Once confirmed, you will be redirected to the website creation tool.
Add additional disk space to store files

You can add additional disk space by using the options. To do so,

  • go to the My Websites page,
  • click on Change package and modify, if necessary, the pre-selected package according to your needs.
  • in the section, 2. Options, click on the More options link,
  • enter the number of additional 100MB packs,
  • and click on Next.
Once your purchase is confirmed, you will have access to the additional disk space.
Change package while keeping my website
You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.
Payment via transfer, PayPal or credit cards

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

Partners

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