Frequently Asked Questions

You can have your website created by one of our experts,,while enjoying the benefits of the SiteW service:

• possibility to modify your website yourself very easily, with our user-friendly online tool
• maintenance and protection of your website and its hosting, all along its existence
  
• continuous improvement of the functions at your disposal, to progressively improve your website

• The Starter package allows you to create a 5 page website for free and with no commitment. You can register a domain name as an option.

• The Blog package (5.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 47.50€) allows you to create an unlimited website, with an unlimited access to the Blog block, and a domain included.

• The Premium package (11.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 95.90€) allows you to create an unlimited website (with a lot of options: blog, forum, custom forms, comments, newsletter, social networks etc.). and to register a free domain name.

• The E-commerce package (23.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 190.00€) allows you to create an unlimited website, with a domain included, just like with the Premium package, as well as an online store of 25 products and 5 categories.
  

• The Pro package (35.99€/M for 1 month, with the possibility to get a 33% discount for a 2 year subscription, i.e. a savings of 288.00€) allows you to create a website, just like with the E-Commerce package, without limit of products or categories, and with stock management, automatic billing, possibility to create custom promotions and delivery methods, option to sell digital products, etc.
  

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

It is possible to protect pages by a password. You will find more information on this page: https://www.en.sitew.com/How-to-modify-a-website/create-a-private-website-protected-by-a-password

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To move or copy a block:

Pour afficher une fenêtre popup avec un texte personnalisé, vous pouvez utiliser ce widget personnalisé dans lequel vous pouvez modifier les éléments en jaune.

<div id=popup_message>
<h3>
La boutique est fermée du N au N.
</h3>
</div>
<script>
$(function(){
if (v.mode=="viewer"){
  $("#popup_message").hide()
tb_show_viewer(null,"#TB_inline?inlineId=popup_message")
}
}) 
</script>

Ce code doit être collé dans un module widget HTML (disponible pour les sites en formule Premium, E-commerce ou Pro), avec l'option intégration directe d'activée. Ce widget peut être placé sur certaines pages en particulier ou sur la page d’arrière-plan. Notez que dans l'outil de création il n'y a pas de popup qui s'affiche mais le texte tel quel pour que vous puissiez retrouver le module widget.

Pour toute évolution sur le comportement ou le design de ce module, nous pouvons vous proposer un devis.

The music block allows you to insert your favorite music or your own creations on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Music.J.htm You will find more information on this page: https://www.en.sitew.com/Block/music-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To add an ambient music on your website, you just have to add a Music block (available with the Premium package) on the website creation page.

You have two possibilities:

• Add the block on the background page and ckeck the Autostart option. This will start the music at first page load and it will play during all the website visit.
  
• Add the block on your choosen page and check the Autostart and uncheck Pause on page change. This will start the sound when loading this page and then keep the sound playing while visitors browse your website.

In order to guarantee optimal video quality and the quickest loading time possible, all videos are hosted on YouTube, Dailymotion or Vimeo. Thus, if you want to add one of your homemade videos, you will have to upload it on Youtube, Dailymotion or Vimeo. Consequently, you'll be able to add an unlimited number of videos, without using your storage space on SiteW, which is used for your images and files.

Once your video is on YouTube, Dailymotion or Vimeo, you can add it to your site by adding a Video block, and then searching for the video by username.
To subscribe to Youtube and send your videos, visit this page: Youtube. To subscribe to Dailymotion and send your videos, visit this page: Dailymotion

If you'd prefer to use a video hosting service other than YouTube, Dailymotion or Vimeo, you can add your videos, by using the Widget block> HTML Code

This block is available for all Premium and Pro versions of websites.

These packages provide:

• your own domain name (.com, .fr, .org, .be, ect...)
  
• a professional email address corresponding to your domain name
  
• the option of creating an unlimited number of pages on your website
  
• interactive blocks: contact forms, visitors comments, music blocks...
• the option to create a web store (Pro package)
• professional designs reserved for Premium and Pro accounts.
  
• detailed statistics regarding the source of visitors to your website

To upgrade your website to the Premium or Pro package, visit this link: Upgrade my website

You can also test for free the Premium and Pro packages and the Widget block for 15 days. To do so, create a new website from the My websites page and select free trial, then validate.

Vous pouvez vendre des produits qui donnent accès à une page privée qui permet de visualiser la video. Néanmoins la video ne sera pas protégées  en soit. La video peut se trouver sur nos serveurs ce qui fera qu'elle ne sera pas répertoriée sur un site tel que Youtube.

The flash block allows you to insert small flash games on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Flash.L.htm

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert games proposed by other websites. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

These features are available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a visit counter. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The Calendar block allows you to easily display a schedule on your website. You can display either a timetable or a calendar. You will be able to easily add events (with descriptions, titles, dates and colors) to it. You can choose between different display modes (Month, Week, Day or Events). You can also customize your schedule, using many different options.

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Si vous souhaitez utiliser un modèle différent, vous pouvez créer un nouveau site. Notez que vous pourrez choisir la formule Gratuite ou les autres formules avec 14 jours d'essai gratuit et sans engagement (cliquez sur le lien Retour à la création, en haut à gauche, une fois sur le panier).

If you want to modify your current website, once your new website is ready, contact us, so that we can exchange your website content with the new content.

The Text blocks use predefined styles This allows you to quickly and easily customize the style of several Text blocks at once, while keeping your website attractive. This feature also allows to create a totally custom style for your Text blocks (colors, borders, shadows, size, etc.).

To customize your text:

• Start with selecting your Text block
• Go to the "Design" tab (green panel) on the left
• Click on the "Choose a style" button, and select the style that better fits your needs, by clicking on the palette icon (on the right side of the line)
• You can now add style options in the green panel for the block background, title and paragraph.

To get more information about this useful feature, feel free to read our guide.

Please note that, once a custom style has been created, the next Text blocks to be added will automatically get this style.

If you wish, you can create you own style, starting from a blank base, by clicking on the button "Create a new block style", that you can find in your style list. The Starter package allows the creation of 1 additional custom style; The Premium and Pro packages offer an unlimited number of custom styles.

You will find additional information, as well as illustrations, on the page https://www.en.sitew.com/Block/text-block.

When you upload files in the File manager, you can press the CTRL key to select several files or images at once.

• Select the first image with a left mouse click.
• Then press the Ctrlkey and hold it down.
• Click next on the other images you want to select (while still holding the Ctrl key down).
• Once all the images are selected, release the Ctrl key.

An alternative solution consists in holding the mouse left click down and to drag the cursor to draw a selection "square". All the images within the "square" will be selected when you release the left click.

In order to change the adress linked to your Paypal account, go to the My websites page, click on the Modify site button, then select your Store block. Click on the Manage my payments button of the Store properties (on the left side of your screen, in the blue panel), a window opens.

• If you haven't registered Paypal as a payment method yet: click on the New payment method button, then click on Paypal.
• If you had already registered Paypal as a payment method: on Paypal line, click on the pencil in the Actions column in order to update this payment method.

Enter your email address (linked to your Paypal account). You can also customize the order messages.

Puis, communiquez nous la clé secrète  de production qui commencent par sk_live_

We will then enable the solution within 5 days.

We can offer you the possibility to mass import an existing list of products. We can offer you a price based on your data format (CSV, Excel, mysql database or any other database, website,...). . For your information, for a product list in the CSV or Excel format, we can import your products from 29€ including VAT + 15€ including VAT per extra file.

Please send us your file so that we can view it and check its format.

Vous pouvez vendre des produits qui donnent accès à une page privée qui permet de visualiser la video. Néanmoins la video ne sera pas protégées  en soit. La video peut se trouver sur nos serveurs ce qui fera qu'elle ne sera pas répertoriée sur un site tel que Youtube.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a chat widget on your website. Our tutorial presents several websites to create chat widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The comment block allows your visitors to add comments on your website. You will find more information on this page: https://www.en.sitew.com/Block/comment-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The Form block allows to create a contact form, that is fully customizable, according to your needs. You can select one of the predefined forms (for example a contact form, a booking form or a satisfaction survey) or fully customize it, by adding the fields that fit your specific needs (Text, Address, Number, Date, Separator, File upload, Multiple choices, Text area…). You will also be able to add many useful options, such as date selection calendar, auto-complete support, data control, or even a reCaptcha service.

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The newsletter block allows your visitors to send their emails on your website, allowing you to be able to inform them of your business by email. You will find more information on this page: https://www.en.sitew.com/Block/newsletter-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The Google registration step is automatically managed thanks to the information SiteW supplies to search engines.

You can follow the evolution of your website registration in Google on the page My Websites in the notification area.

For Premium, E-Commerce or Pro websites, we notify Google of the creation or the modification of your website on each publication. This is done only once every 30 days for free websites (starter package). Once the Google engine has been notified, its robots (computers exploring the Internet) need to visit your website before it is added to the index.

Finally, the ranking in search results depends of the content of your website and its popularity. You will find advice to enhance your Google ranking on the guides: 10 SEO Tips for a better ranking, SEO, improve a website ranking: the comprehensive [guide], Increase Google rankings with Google Webmaster Tools. Please note that the updates you make to your website usually take several weeks to be taken into account by Google.

With the Premium, E-Commerce or Pro packages, appearing in Google is several weeks faster. Those packages also feature detailed statistics allowing the analysis of keywords and locations used by your visitors. All other benefits of those packages (Domain name, more pages, more blocks, ...) are detailed on the page SiteW offers.

Pour ajouter un pixel Facebook à votre site, dans le code fourni par Facebook, ne gardez que la section <img et Insérez le code suivant dans un module widget HTML : <img src="https://www.facebook.com/tr?id=XXXXXXXXX&ev=PageView&noscript=1"/>

Pour que le code soit appliqué à toutes les pages mettez le sur la page Arrière plan.

You can use a domain you already own for your website. Using an already registered domain is offered at the same price as registering a new domain (2.39€/month with the Starter package, 1 domain included with the higher packages). 

• The top level domain or extension that may be related to a country, in this case it is composed of 2 letters (for example .fr for France, .es for spain or .de for germany), or it can be related to an activity, in this case it is composed of 3 letters (for example .biz for business, .net for computer sites or networks, etc.).

• The second level domain which contains between 3 and 63 characters.

• Possibly a subdomain which you can find in the beginning of the domain name. It gives precisions about the domain. The subdomain www (world wide web) is often used to define the main website.

Pour dépublier votre site, rendez vous sur Mes sites / Paramètres / Versions / Dépublier (uniquement disponible sur les sites Premium ou Pro).

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

To edit your website, you'll need to access the page My Websites (enter your login details if they are requested) and click the button, Modify Site.
You will then be redirected to the site modification tool. Si c'est votre première visite, suivez, la petite présentation qui vous explique comment fonctionne notre outil, en cliquant sur Suivant. After the presentation, you'll be able to start editing your site.

Pour vous aider pas à pas dans la création de votre site, je vous invite à suivre notre série de tutoriels Premiers clics dans l’éditeur dans le centre d'aide.

Si pendant la création de votre site, vous avez d'autres questions sur des points précis, n'hésitez pas à revenir vers moi.

You can have your website created by one of our experts,,while enjoying the benefits of the SiteW service:

• possibility to modify your website yourself very easily, with our user-friendly online tool
• maintenance and protection of your website and its hosting, all along its existence
  
• continuous improvement of the functions at your disposal, to progressively improve your website