Frequently Asked Questions

First steps

Payment via transfer, PayPal or credit cards

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

How is the payment secured?

The payments by credit card are directly made on the servers of the Société Générale bank. A secured connexion ensures the transmission of data. The credit card data is not routed through our servers and we don't have any access to it. Thus, even in case of vulnerability in our infrastructure, you can rest assured that your bank data is protected and isolated on the bank servers and that it cannot be stolen.

Our payment page uses the green bar indicating that our company SiteW.com has been controlled by an independent organization. On the payment page you can see the seal of this independent organization (Geotrust) which allows to verify the information concerning our website on Geotrust.

Finally, the seal Norton secured, powered by Symantec ensures that our website is safe from malware which may threaten the safety of our website.

What will my website look like? Will it be cool/trendy?

We keep on improving our tool, making free updates on a regular basis and using the latest innovation technologies such as HTML5 and CSS3.

Thus you will always benefit from all the tools you need to create a trendy innovative website.

What if I need help to create my website?

If you need some help, you have 4 solutions.

For an instant help, you can mousover the elements: explanatory tooltips will show up.
For more precise help, you can also read our FAQ (completed and updated on a regular basis).
For comprehensive help, you can read our Guides.
For a custom help, you can contact the technical support. The SiteW team will answer you in less than 24 hours per email.

I travel a lot for my job: will I be able to keep on updating my website?

SiteW is an online service which hosts all its data in the Cloud, you can view and update your website at any time from anywhere in the world by logging in to your account.

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Are website creation and my website entirely secured?

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.

Is creating a website complicated?

With the SiteW tool, you have an immediate and precise view of your work, it is what we call WYSISYG. Your website appears on your screen exactly as it will be seen by everybody around the world.

This makes the website creation tool very easy to use.

Do I need to know a lot about computers to create my website? Know about coding?

The SiteW tool is very intuitive and particularly adapted to all users including people with little technical knowledge. Indeed, thanks to Drag and Drop, it is very easy to move the website elements with your mouse.

Do I need to download a software to create my website?

No, SiteW is an online tool: you only need an Internet connexion in order to create your professional or personal website. This technology is called SAAS, which means that it is an online service and that you do not need to download anything.

Create my own website

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

choose a package for your website: Starter (to create a website for free) or Advanced (to have your domain name, more pages, more blocks...)
select a design from among the hundreds available. Note: if you have chosen the Advanced package, additional templates are available.
insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
and finally choose a name for your website and add a small description.

Once confirmed, you will be redirected to the website creation tool.

Change package while keeping my website

You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.

Manage Pages

Create a bilingual or multilingual website

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

Protect pages with a password

It is possible to protect pages by a password. You will find more information on this page: https://www.en.sitew.com/the-sitew-guides/lawful/create-a-private-website-protected-by-a-password

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Duplicate or move blocks

To move or copy a block:

Click on the block to be copied in order to select it.
Click on the duplication function  in the toolbar at the bottom left of the blue panel.
If you want to move the block, mouseover this icon and select Move.
Choose the page onto which the block is to be copied or moved in the list above.

Add pages

You can add new pages to your website by clicking on the Pages tab, on the left of the website creation page, then on  in the bottom toolbar.
The Starter package allows the creation of 5 pages. The Advanced packages offer an unlimited number of pages. You can find more details regarding the services offered under each package on the following page: Website creation.

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Website content

Blocks

Move or resize a block

To move or resize a block, start with selecting it by clicking on it. You can move it wherever you want by drag and dropping it using the handle on its left border or any inactive area of the block. You can resize the block using its borders or its corners.
You can move it more precisely by using the arrow keys of your keyboard (to resize it, hold down the CTRL key while using the arrow keys).

Move a block to the foreground

To move this block to the foreground or to the background, select it, then click on  in the small toolbar at the bottom left.
Thus your block will appear in the foreground or in the background, depending on your choice, once it is deselected.

Duplicate or move blocks

To move or copy a block:

Click on the block to be copied in order to select it.
Click on the duplication function  in the toolbar at the bottom left of the blue panel.
If you want to move the block, mouseover this icon and select Move.
Choose the page onto which the block is to be copied or moved in the list above.

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Text

Create a bilingual or multilingual website

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

Add a blog or some news

To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.

Add backgrounds and frames

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

Protect texts from unauthorized copying

To activate the content protection function (protection of text, images, blog pages, product pages,...), go to the website creation page and click on the Design tab at the bottom left, then simply check the content protection box. The protection function makes it more difficult to copy your texts. Text selection is disabled. Please note however that a full protection is not technically possible, for texts can still be rewritten manually. But content protection makes it difficult to copy your content, and it may discourage “content thieves”, depending on their technical knowledge.

Add scrolling text

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a scrolling text on your website. Our tutorial presents several websites to create scrolling texts. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Internet browsing

Create a bilingual or multilingual website

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

Show more questions

Images and photos

Add a link to an image

To add a link to an image, select the Image block, then click on the Choose a link button, that appears in the blue panel, on the left of the website modification page. A window will then permit you to select the page to which the user will be redirected when he clicks on the image.

Use public files

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

Add backgrounds and frames

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

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Music

Add music

The music block allows you to insert your favorite music or your own creations on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Music.J.htm You will find more information on this page: https://www.en.sitew.com/Block/music-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Use public files

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

Ajouter de la musique sur un site premium

To add music, start with inserting a Music block to your website by drag and dropping it with your mouse. The audio file manager will open and you will be able to upload or drag your audio file into the manager. You will also be able to search for music files in the SoundCloud database by entering keywords into the field search. Finally click on Apply to insert it into your website.

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Videos

Use public files

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

Show more questions

Flash Animations

Add games

The flash block allows you to insert small flash games on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Flash.L.htm

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert games proposed by other websites. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

These features are available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Related guides:

Create a gaming website easily

Widget

Add a visit counter

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a visit counter. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add decorations (ribbons, shapes, cliparts)

Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.

Add backgrounds and frames

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

Create customized buttons

To create custom buttons on your website, you can use the Button block, just add the block to your page. You will then be able to customize your button the way you want: color, rounded corners, borders, gradient, button text, font, color of the font, button link (email address, internal or external link), icon.

How to get ads on my website?

To add ads to your website, you only need to:

insert a Widget/HTML block on your website: by drag and droping a Widget block, then selecting HTML,
and pasting the code given by the advertising agency (like Google Adsense).

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Link to add to favourites

To insert an "Add to favorites" link, add a Widget block containing the following code (remember to edit the text marked in yellow)

<a href="#" onclick="bookmark()">Add to favorites</a><script> function bookmark(){ var url = "https://www.sitew.com"; var title = "SiteW.com"; if (window.sidebar) {window.sidebar.addPanel(title, url, "");} else if( window.external ) { window.external.AddFavorite( url, title);} return false} </script>

Add scrolling text

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a scrolling text on your website. Our tutorial presents several websites to create scrolling texts. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add a presentation

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a powerpoint presentation using widgets of slideshare.net. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add HTML Code

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add a calendar

The Calendar block allows you to easily display a schedule on your website. You can display either a timetable or a calendar. You will be able to easily add events (with descriptions, titles, dates and colors) to it. You can choose between different display modes (Month, Week, Day or Events). You can also customize your schedule, using many different options.

Don’t hesitate to consult the Calendar Block guide, for further details.

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Add a link code

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a link code on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Design

Update your existing manually created footer

Previously, there was no specific function for footer. So you had to copy a bunch of blocks at the bottom of every page of your website. This tip allowed to create a “manual” footer. There were several problems with this tip:

You had to manually change the position of all blocks when adding content to the page (to push them downward)
If you wanted to modify a block in the footer, you had to adjust the position of all duplicated blocks, on every page.
The footer was not optimized for mobiles

If you have used this process for your footer, here is a tutorial to move your manual footer into the new footer system:

Go to one of the pages containing all the blocks of your footer (or go to the background page if you had created a manual footer in the background)
Select all the blocks of the footer
Right click and select “Add to footer”. The blocks will automatically move to the new footer, and will remain at their locations
On each one of the other pages, select all the footer blocks, and delete them

Finally, you may have set a different Menu block for all footers. If you want this menu (which is now in your new footer) to be properly displayed on all pages, you will have to re-configure it.

Modify your Menu block by checking all your website pages
Delete the old Menu blocks

Add decorations (ribbons, shapes, cliparts)

Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.

Add backgrounds and frames

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

Create customized buttons

To create custom buttons on your website, you can use the Button block, just add the block to your page. You will then be able to customize your button the way you want: color, rounded corners, borders, gradient, button text, font, color of the font, button link (email address, internal or external link), icon.

Editing my Site's Design

To customize your website design, you have several possibilities:

You can modify your website background: Image, Video, Pattern, GRadient, Color...
You can customize the content area of your website: Margins, Width, Color, Gradient, Shadow, Border, Rounded corners...
You can choose your menu: Position, Style (entirely customizable: color, font size, border width)

For your images, you can use the following options:

Filters (Black and white, Color, Gradient, Blur, Invert, Contrast)
Parallax for a stunning 3D effect
Full screen to create your header, footer or separator
Rotation tool to make original creations

Finally, you can also use our Image, Gallery, Widget or even Video blocks...

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Site mobile

File manager

Use public files

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

Organise your pictures in folders

With the file manager, you have the possibility to organise your pictures in subfolders. To do so, you only need to create as many subfolders as desired by clicking on  in the little toolbar, in the My files section on the left.

Upload several files at once

When you upload files in the File manager, you can press the CTRL key to select several files or images at once.

Select the first image with a left mouse click.
Then press the Ctrlkey and hold it down.
Click next on the other images you want to select (while still holding the Ctrl key down).
Once all the images are selected, release the Ctrl key.

An alternative solution consists in holding the mouse left click down and to drag the cursor to draw a selection "square". All the images within the "square" will be selected when you release the left click.

Online Shop

Does the store block support other payment methods than PayPal?

On the SiteW online Shops, payment is possible via check, bank transfer, order form, credit card or PayPal (no subscription nor setup charges): Payment via credit card can also be processed through your own bank (in this case there will be some subscription and setup fees). To configure your payment methods, select a Store block, then click on Manage payments in the blue panel, on the left of the screen.

Add a paypal Buy button

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a Paypal Buy or Donate button. You can signup to Paypal by visiting this link: Signup to Paypal. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

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Community

Social

Add a chat

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a chat widget on your website. Our tutorial presents several websites to create chat widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

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Forum

Add a forum

The forum block allows you to create one or several topics for your Premium or Pro website. You will find detailed information in the Forum block guide.

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Comment

Manage comments

To manage your comments, you can click on the link that is present in the notification email or, you can go to the website creation page, select the Comment block and click on the "Manage comments" button, on the left, in the blue panel.

Comment wall

The comment block allows your visitors to add comments on your website. You will find more information on this page: https://www.en.sitew.com/Block/comment-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Related guides:

Create a website with a Comment block

Blog

Add a blog or some news

To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.

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Contact

Add a contact form

The Form block allows to create a contact form, that is fully customizable, according to your needs. You can select one of the predefined forms (for example a contact form, a booking form or a satisfaction survey) or fully customize it, by adding the fields that fit your specific needs (Text, Address, Number, Date, Separator, File upload, Multiple choices, Text area…). You will also be able to add many useful options, such as date selection calendar, auto-complete support, data control, or even a reCaptcha service.

Don’t hesitate to consult the Create a website with the Form block guide, for further details.

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Emailing

Offer newsletter subscription

The newsletter block allows your visitors to send their emails on your website, allowing you to be able to inform them of your business by email. You will find more information on this page: https://www.en.sitew.com/Block/newsletter-block

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Show more questions

Member

How can visitors subscribe to my website?

Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.

Réinitialiser le mot de passe d'un membre

Vous pouvez modifier le mot de passe de vos membres en leur envoyant un lien de réinitialisation du mot de passe ou en utilisant ce lien pour le réinitialiser à leur place.

Pour cela, rendez-vous dans Mes sites > Modules > Membres et cliquez sur le crayon qui apparait au survol du membre. Dans les informations du membre, cochez la case de réinitialisation du mot de passe.

Ensuite, utilisez CTRL+V pour coller l'URL du lien de réinitialisation.

Show more questions

Related guides:

Create a website with the Member block

SEO and statistics

SEO

Appearing on Google

The Google registration step is automatically managed thanks to the information SiteW supplies to search engines.

You can follow the evolution of your website registration in Google on the page Dashboard > Marketing > Google Search Console.

We notify Google of the creation or the modification of your website on each publication, which allows for quick and efficient indexing.

This is done only once every 30 days for free websites (starter package).

To optimize your search engine ranking using SiteW, first go to Dashboard > Marketing > SEO, and be sure to fill in all the fields.

On the editor, in the Pages tab on the left, double click on a page and go to SEO tab. You will find various fields in order to optimize the indexing of your pages:

Title in search engine : this is the name that your page will display on the search engines as well as in browser tabs.
Meta-description : write one or two sentences related to your keywords and which will make people want to visit your site. This description will be the one that will appear in search engines (in most cases).
Page address : simply enter in this field the keywords of your page, separated by dashes '-', this defines the page URL.

⚠️ Be sure to vary the content according to the pages to ensure the good indexing of each page.

To further improve the referencing of your site:

Reserve or connect a personalized domain name
Produce quality content and carefully choose your keywords
Create backlinks

To explore these topics, we invite you to read our dedicated articles: Google's organic SEO: how to rank a website on Google?, SEO, improve a website ranking: the comprehensive [guide]. Please note that the updates you make to your website usually take several weeks to be taken into account by Google.

With the Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce packages, appearing in Google is several weeks faster. Those packages also feature detailed statistics allowing the analysis of keywords and locations used by your visitors.

All other benefits of those packages (Domain name, more pages, more blocks, ...) are detailed on the page SiteW offers.

How to create a custom URL?

URL stands for Uniform Resource Locator and it is what is commonly known as the web address. It is a string of characters which helps you with identifying the web sites and the web pages. The URl is composed of the domain name or the subdomain (which identifies the website) and the page identifier.

To create a custom URL for one of your website pages, click on the Pages tab on the left of the website creation page, select the desired page, then, in the little toolbar at the bottom of the orange panel, click on , then on SEO. You will then be able to custom your page’s URL in the appropriate field.

You can also read our guide: Custom URL: can it improve your SEO?

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Removing your website from search engines

To prevent your site from appearing in search engine results, click on Settings, SEO on the My websites page, and then click on Disable indexing by search engines. Please also note that it takes several weeks before the changes are taken into account by Google.

Statistics

Configurer le suivi de conversions publicitaire (Google Ads, ou autre)

Les plateformes de publicité en ligne telle que Google Ads permettent de suivre le nombre et le montant des conversions (ventes) de votre boutique SiteW, et d'optimiser vos affichages publicitaires en fonction de leurs retombés. Pour cela, vous devez créer et ajouter un code de suivi.

Google Tag Manager n'est pas utilisable pour cet usage.

Dans Google Ads vous devez d'abord créer un code de suivi :

Rendez-vous dans Outils et paramètres > Conversions > Nouvelle > Site Web > Indiquez l'URL de votre site > Ajouter une action de conversion manuellement
Indiquez les valeurs de configuration suivante : Objectif : Achat, Valeur : Différente pour chaque conversion
Confirmez et enregistrez

Ensuite la plateforme vous donne 1 ou 2 codes :

Un code global à ajouter à toutes les pages, généralement dans la section <head>. Pour Google Ads, il s'agit du global site tag.
Vous devez insérer ce code dans un module widget HTML (mode intégration directe) de la page Arrière plan avec l'option Intégration directe d'activée.
Exemple Google Ads 2022 :

<script async src="https://www.googletagmanager.com/gtag/js?id=AW-XXXXXXX"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());

gtag('config', 'AW-39XXXXXXXXX');
</script>
Un code d'événement à indiquer sur la page de confirmation de paiement. Pour Google Ads, il s'agit du tag d'événement.
Copier le tag d'événement de conversion et modifier s'il est présent, le montant de la conversion (1.0 pour Google Ads) par TOTAL puis collez-le dans la configuration du module boutique Méthodes de paiement > Code de suivi de conversion

Exemple Google Ads 2022 :

<script>
gtag('event', 'conversion', {
'send_to': 'AW-39XXXXXX/mTXXXXXXB',
'value': TOTAL,
'currency': 'EUR',
'transaction_id': ''
});
</script>

Enfin, il est possible que la plateforme vous indique que le code est absent ou mal configuré tant qu'aucune conversion n'a eu lieu.

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Domain name

Adresse email de domaine

Account and websites

Lost log-in information

To retrieve your user-name or password, follow the instructions on the following page: https://www.en.sitew.com/SiteW-password-forgotten

How can visitors subscribe to my website?

Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.

Payment via transfer, PayPal or credit cards

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

Renew your website

To renew your website, go to the My cart page and select a renewal term within the quantity column, then proceed with payment.
Note that you will be informed shortly before the term of your subscription per email and on the My websites page.

To avoid doing this manually, you can pay by credit card, which will allow you to benefit from the automatic renewal.

How is the payment secured?

The payments by credit card are directly made on the servers of the Société Générale bank. A secured connexion ensures the transmission of data. The credit card data is not routed through our servers and we don't have any access to it. Thus, even in case of vulnerability in our infrastructure, you can rest assured that your bank data is protected and isolated on the bank servers and that it cannot be stolen.

Our payment page uses the green bar indicating that our company SiteW.com has been controlled by an independent organization. On the payment page you can see the seal of this independent organization (Geotrust) which allows to verify the information concerning our website on Geotrust.

Finally, the seal Norton secured, powered by Symantec ensures that our website is safe from malware which may threaten the safety of our website.

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Are website creation and my website entirely secured?

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
Regular security audits to prevent any breach and guarantee total security.
Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
Use of proven web technologies that are maintained daily and whose security is a priority.
Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.

All these security measures will allow you to create your website in the most serene way.

Create my own website

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

choose a package for your website: Starter (to create a website for free) or Advanced (to have your domain name, more pages, more blocks...)
select a design from among the hundreds available. Note: if you have chosen the Advanced package, additional templates are available.
insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
and finally choose a name for your website and add a small description.

Once confirmed, you will be redirected to the website creation tool.

Add additional disk space to store files

You can add additional disk space by using the options. To do so,

go to the My Websites page,
click on Change package and modify, if necessary, the pre-selected package according to your needs.
in the section, 2. Options, click on the More options link,
enter the number of additional 100MB packs,
and click on Next.

Once your purchase is confirmed, you will have access to the additional disk space.

Change package while keeping my website

You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.

Save changes to draft

Advanced and Unlimited websites allow to save your website in a draft. You can decide of the release date of your website, and make your changes online only when they are finished.

This feature is available for all Advanced Showcase, Unlimited Showcase, Essential E-commerce, Advanced E-commerce or Unlimited E-commerce websites.

These packages also offer:

Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
1 (Premium website) or 10 (Pro website) professional email address using your domain name.
The possibility to create unlimited pages on your website.
Interactive blocks: contact form, comment wall, music block...
The possibility to create an online store (Pro website).
Professional designs reserved to Advanced and Unlimited websites.
A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Advanced or Unlimited package, you can click on this link: Upgrade

You can also test for free and without commitment the Advanced and Unlimited websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Report abuse

To enable us to secure the information pertaining to the breach, please follow the instructions available at http://www.en.sitew.com/Website-created-abuse/. According to French law, for your claim to be dealt with, you must provide all the required information, without which your claim will simply be ignored. If you encounter some difficulties to fill in this form, we advise you to contact a lawyer.

First steps

Manage Pages

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Website content

Blocks

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Text

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Internet browsing

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Images and photos

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Music

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Videos

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Flash Animations

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Widget

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Design

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Site mobile

File manager

Online Shop

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Community

Social

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Forum

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Comment

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Blog

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Contact

Emailing

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Member

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SEO and statistics

SEO

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Statistics

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Domain name

Adresse email de domaine

Account and websites

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Partners

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