FAQ

You can book a domain name for free if you have a Premium or Pro package and for only 1.99€HT/M if you have a Starter package. You can book one or several names or use a domain name you already own.

Go to My Websites. Then click on Settings and choose Domain names and emails.
To upgrade your website to the Premium or Pro package, click on this link: Upgrade

You can test the Premium and Pro packages and all their advanced features for free and with no commitment for 15 days.
Once you have chosen your package, you are redirected to your cart. If you don't want to activate your package immediately, and thus to enjoy 15 days of free trial, you can click on Back to creation at the top left of the screen.

The version of your website that is optimized for mobiles is perfectly compatible with iPhones, iPads, Android smartphones and tablets (Samsung, LG, Google, etc.), Windows phones, Microsoft Surface tablets, and all smartphones and tablets supporting HTML5 and CSS3 (it is the case for all the latest models).

Creating a website with the Starter package is absolutely free, without neither a commitment to purchase a subscription plan at a later date, nor a time limitation.
Should you choose to do so down the road, you will be given the opportunity to add your own domain name (.com, .net, .ca, .us...) or upgrade your website package (more pages, more blocks and tools), by clicking on the button "Change package or options" on the My websites page.

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

If you want to limit the access of your website to members only (or to certain members only), start with clicking on the Pages tab, on the left of the website creation page, then on ☰ in the bottom toolbar, then click on Protection. Finally click on Members and select either All members or each member one-by-one in the drop-down menu containing the list of all your members.

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

Please note that search engines will take several dozens of days to take your changes into account.

It is possible to protect pages by a password. You will find more informations on this page: https://www.en.sitew.com/How-to-modify-a-website/create-a-private-website-protected-by-a-password

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To move or copy a block:

To move this block to the foreground or to the background, select it, then click on ☷ in the small toolbar at the bottom left.
Thus your block will appear in the foreground or in the background, depending on your choice, once it is deselected.

To move or copy a block:

To move or resize a block, start with selecting it by clicking on it. You can move it wherever you want by drag and dropping it using the handle on its left border or any inactive area of the block. You can resize the block using its borders or its corners.
You can move it more precisely by using the arrow keys of your keyboard (to resize it, hold down the CTRL key while using the arrow keys).

You can add links to your website with the Text block (or with the Image, Button or Icon blocks).

1. Click on the block you want to insert a link on. To add a link to an Image or an Icon block, click on Choose a link (on the left of the screen, in the blue panel) and go to step 5. To add a link to a Button block, enter your link in the input field or select a website page in the drop-down menu.
   
2. To add a link to a text block, select your block to go to text edit mode.
3. Select the text on which you want to insert a link.
   
4. Click on ♯, in the Text toolbar, at the top of the page.
5. In the window displayed, you can:
   
   • enter the url of a website (http://www...)
   • or enter an email address
   • or send a document to make it downloadable
   • or select a page of your website
   • No link will break the link
     
6. optional: in case you did not select any text, you can directly enter a link text.
7. Optional: you can choose whether the link opens in another browser window or opens in place of your website or downloads the document (if the link leads to a file)
8. Optional: Choose a title. It will display on mouse-over.
9. Click on insert: the text you have just selected changes into a link.

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

To activate the content protection function (protection of text, images, blog pages, product pages,...), go to the website creation page and click on the Design tab at the bottom left, then simply check the content protection box. The protection function makes it more difficult to copy your texts. Text selection is disabled. Please note however that a full protection is not technically possible, for texts can still be rewritten manually. But content protection makes it difficult to copy your content, and it may discourage “content thieves”, depending on their technical knowledge.

It is very easy to create bilingual websites with a Premium or a Pro package.
Websites availing of these packages can, in fact, have an unlimited number of pages, which will allow one part in English and others in French, Spanish, German, Italian, etc.
For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

Please note that you can customize the style of all your menus by clicking on your menu, then on the Design button in the blue panel or directly on the Design tab at the bottom left. Then choose the menu options.

To find Flickr, Pixabay or OpenClipart images, you only need to click on the Public files tab in the file manager, then on the left, on Flickr, Pixabay or OpenClipart depending on your choice. Then select your search method (user name, keyword or email) and type your user name or email.

To add a link to an image, select the Image block, then click on the Choose a link button, that appears in the blue panel, on the left of the website modification page. A window will then permit you to select the page to which the user will be redirected when he clicks on the image.

To add scrolling text, you can use a Widget/HTML block and a service that provides code for you to create scrolling text, such as: HTML marquee generator.

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

To add music, start with inserting a Music block to your website by drag and dropping it with your mouse. The audio file manager will open and you will be able to upload or drag your audio file into the manager. You will also be able to search for music files in the SoundCloud database by entering keywords into the field search. Finally click on Apply to insert it into your website.

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

To add an ambient music on your website, you just have to add a Music block (available with the Premium package) on the website creation page.

You have two possibilities:

• Add the block on the background page and ckeck the Autostart option. This will start the music at first page load and it will play during all the website visit.
  
• Add the block on your choosen page and check the Autostart and uncheck Pause on page change. This will start the sound when loading this page and then keep the sound playing while visitors browse your website.

NB: The autostart behaviour is voluntary disabled when you edit your website.

The music block allows you to insert your favorite music or your own creations on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Music.J.htm You will find more informations on this page: https://www.en.sitew.com/Block/music-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

In order to guarantee optimal video quality and the quickest loading time possible, all videos are hosted on YouTube or Dailymotion. Thus, if you want to add one of your homemade videos, you will have to upload it on Youtube or Dailymotion. Consequently, you'll be able to add an unlimited number of videos, without using your storage space on SiteW, which is used for your images and files.

Once your video is on YouTube or Dailymotion, you can add it to your site by adding a Video block, and then searching for the video by username.
To subscribe to Youtube and send your videos, visit this page: Youtube. To subscribe to Dailymotion and send your videos, visit this page: Dailymotion

If you'd prefer to use a video hosting service other than YouTube or Dailymotion (Vimeo, etc...), such videos can be added by using the widget block>HTML Code available for Pro and Premium Websites.

This block is available for all Premium and Pro versions of websites.

These packages provide:

• your own domain name (.com, .fr, .org, .be, ect...)
  
• a professional email address corresponding to your domain name
  
• the option of creating an unlimited number of pages on your website
  
• interactive blocks: contact forms, visitors comments, music blocks...
• the option to create a web store (Pro package)
• professional designs reserved for Premium and Pro accounts.
  
• detailed statistics regarding the source of visitors to your website

You can find a detailed list of all the additional services on this page: Website creation

To upgrade your website to the Premium or Pro package, visit this link: Upgrade my website

You can also test for free the Premium and Pro packages and the Widget block for 15 days. To do so, create a new website from the My websites page and select free trial, then validate.

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

The flash block allows you to insert small flash games on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Flash.L.htm

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert games proposed by other websites. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

These features are available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To add scrolling text, you can use a Widget/HTML block and a service that provides code for you to create scrolling text, such as: HTML marquee generator.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a calendar and to manage reservations. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a visit counter. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To add scrolling text, you can use a Widget/HTML block and a service that provides code for you to create scrolling text, such as: HTML marquee generator.

Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.

Les nouveaux designs ont tous été créés avec les 2 thèmes Elegance et Cristal.
Les designs ajoutent à ces thèmes vides : une configuration graphique à l'aide de l'onglet Design (pour le choix des polices, image de fond, zone de contenu...) et de nombreux modules pour montrer ce qu'il est possible de faire.

Si vous souhaitez utiliser l'un des nouveaux designs pré-remplis, vous pouvez créer un nouveau site. Notez que vous pourrez choisir les formules Premium et Pro avec 14 jours d'essai gratuit et sans engagement (cliquez sur le lien Retour à la création, en haut à gauche, une fois sur le panier).

Si vous souhaitez modifier votre site actuel, une fois votre nouveau site prêt, contactez-nous pour que nous échangions le contenu de votre site avec le nouveau contenu.

Finally, you can also use our Image, Gallery, Widget or even Video blocks...

To add scrolling text, you can use a Widget/HTML block and a service that provides code for you to create scrolling text, such as: HTML marquee generator.

Add graphics to your website using our various blocks. You will be able to add custom shapes with the Box block (rectangle, round, tooltip, stars...) By dragging a Widget block onto your website, you will also be able to add custom ribbon titles with the Widget/Ribbon title. You can choose the color and style of your shapes and ribbons, as well as the color and font of the texts.

You also have the possibility to download files from OpenClipart. To do so, add an Image block to your website and in the file manager, select Public files on top of the screen, then OpenClipart on the left. You will then be able to search for the image you want using keywords and add it to your website.

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

To find Flickr, Pixabay or OpenClipart images, you only need to click on the Public files tab in the file manager, then on the left, on Flickr, Pixabay or OpenClipart depending on your choice. Then select your search method (user name, keyword or email) and type your user name or email.

You can easily use royalty-free files on your SiteW website.

To do so, insert an Image, a Video, a Gallery or a Music block into your website. In the file manager, click on Public files. You will then be able to search (by email, keyword, user name, URL...) the different databases (Flickr, Pixabay, OpenClipart, SoundCloud, Youtube, Dailymotion,...) which will enable you to easily and freely add files to your website.

With the file manager, you have the possibility to organise your pictures in subfolders. To do so, you only need to create as many subfolders as desired by clicking on ✚ in the little toolbar, in the My files section on the left.

When you upload files in the File manager, you can press the CTRL key to select several files or images at once.

• Select the first image with a left mouse click.
• Then press the Ctrlkey and hold it down.
• Click next on the other images you want to select (while still holding the Ctrl key down).
• Once all the images are selected, release the Ctrl key.

An alternative solution consists in holding the mouse left click down and to drag the cursor to draw a selection "square". All the images within the "square" will be selected when you release the left click.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a Paypal Buy or Donate button. You can signup to Paypal by visiting this link: Signup to Paypal. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

• Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
• Regular security audits to prevent any breach and guarantee total security.
• Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
• Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
• Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
• Use of proven web technologies that are maintained daily and whose security is a priority.
• Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
• Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
• Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
• Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
• Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
  

All these security measures will allow you to create your website in the most serene way.

Prestashop est une solution de boutique en ligne installable destinée aux personnes ayant des compétences en développement et administration web. Il ne s'agit pas en soit d'une solution incluant l'hébergement, bien que cela soit proposé par certains prestataires. Vous (ou votre prestataire si il propose cette option) devez gérer les mises à jours (de sécurités et de fonctionnalités) et la maintenance des serveurs. Du fait de ces contraintes, cette solution est souvent proposée par des agences Web - ce qui rends la mise en place d'une solution de ce type onéreuse.

SiteW est de son coté une solution simple destinée aux personnes sans connaissances technique. La solution inclue l'hébergement, 3 noms de domaines, la maintenance, les mises à jour de sécurités, l'ajout de fonctionnalités régulières sans intervention de votre part, tout cela à un prix attractif - tout compris.

Le design des sites Prestashop est basé sur des templates et des pages formatées alors que les pages et le design de votre site SiteW est totalement personnalisable.

Prestashop propose une multitude de fonctionnalités et plugin rendant l'installation, la configuration et les mises en jours plus difficiles et plus longues. SiteW propose toutes les fonctionnalités essentielles d'une boutique vous permettant de proposer rapidement et facilement une boutique en ligne : https://www.sitew.com/Fonctionnalites (section Boutique en ligne).

To track your customer orders, you just have to go to the My websites page, then click on the Blocks tab, then on Orders. You will then be able to see all the orders made from your website, with the date of order, the customer's name, the order number, the order amount, the order history (paid, delivered, canceled, refunded), as well as your turnover at the moment of the order. You have the possibility to delete the orders or to download an order form.

Your customers also have the possibility to see their oder status. They receive a tracking link after each order and, by adding a Member block to your website, you can enable them to directly access their account and order when they visit your website.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a chat widget on your website. Our tutorial presents several websites to create chat widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The forum block allows you to create one or several topics for your Premium or Pro website. You will find detailed information in the Forum block guide.

To manage your comments, you can click on the link that is present in the notification email or, you can go to the website creation page, select the Comment block and click on the "Manage comments" button, on the left, in the blue panel.

The comment block allows your visitors to add comments on your website. You will find more informations on this page: https://www.en.sitew.com/Block/comment-block

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To add a blog or some news to your website, you just need to add a Blog block to your website, by drag and dropping it to the desired page. You will then be able to update your blog, by adding new articles whenever you want. To do so, click on New.

The article list will be automatically updated in order to show the new article on top of the page.

The contact block allows your visitors to contact you directly by email from your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Contact.K.htm

This feature is available for all Premium and Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The newsletter block allows your visitors to send their emails on your website, allowing you to be able to inform them of your business by email. You will find more informations on this page: https://www.en.sitew.com/Block/newsletter-block

This feature is available for all Pro websites.

The pro package also offers:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

If you want to limit the access of your website to members only (or to certain members only), start with clicking on the Pages tab, on the left of the website creation page, then on ☰ in the bottom toolbar, then click on Protection. Finally click on Members and select either All members or each member one-by-one in the drop-down menu containing the list of all your members.

Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.

The Google registration step is automatically managed thanks to the informations SiteW supplies to search engines.

You can follow the evolution of your website registration in Google on the page My Websites in the notification area.

For Premium and Pro websites, we notify Google of the creation or the modification of your website on each publication. This is done only once every 30 days for free websites (starter package). Once the Google engine has been notified, its robots (computers exploring the Internet) need to visit your website before it is added to the index.

Finally, the ranking in search results depends of the content of your website and its popularity. You will find advices to enhance your Google ranking on the guides: 10 SEO Tips , Search Engine Optimization for your website, Increase Google rankings with Google Webmaster Tools. Please note that the updates you make to your website usually take several weeks to be taken into account by Google.

With the Premium and Pro package, appearing in Google is several weeks faster. Those packages also feature detailed statistics allowing the analysis of keywords and locations used by your visitors. All other benefits of those packages (Domain name, more pages, more blocks, ...) are detailed on the page SiteW offers.

To improve your page SEO, click on the Pages tab on the left hand-side of your screen. Then, in the little toolbar, at the bottom of the orange panel, click on ☰, then on SEO. Then fill in the fields in the orange panel by using relevant keywords. Our guides 10 tips to improve your SEO and How to write using keywords may help you with that matter.

The version of your website that is optimized for mobiles is perfectly compatible with iPhones, iPads, Android smartphones and tablets (Samsung, LG, Google, etc.), Windows phones, Microsoft Surface tablets, and all smartphones and tablets supporting HTML5 and CSS3 (it is the case for all the latest models).

Please note that search engines will take several dozens of days to take your changes into account.

URL stands for Uniform Resource Locator and it is what is commonly known as the web address. It is a string of characters which helps you with identifying the web sites and the web pages. The URl is composed of the domain name or the subdomain (which identifies the website) and the page identifier.

To create a custom URL for one of your website pages, click on the Pages tab on the left of the website creation page, select the desired page, then, in the little toolbar at the bottom of the orange panel, click on ☰, then on SEO. You will then be able to custom your page’s URL in the appropriate field.

You can also read our guide: Custom URL: can it improve your SEO?

You can refer to your statistics from My websites then Statistics. A drop-down menu on the top left will enable you to choose a customized period (for instance, from the date of creation of the website).
You will find more detailed information in the guide on Traffic analysis for your website.

If the period you wish to refer to is large, the loading time will be relatively long (the results come from Google Analytics and this waiting time is beyond our control). In order to get more statistics, and, for quicker searches, we advise you to create your own Analytics account and to configure your website so that all visits are registered over there. You will find more detailed information in the Install Google Analytics on your website guide.

You can use a domain you already own for your website. Using your domain costs the same price as booking a new one (2.39€/month, 1 domain is included in the Premium package and 3 domains in the Pro package). 

If you do not have any SiteW website yet, signup and choose a temporary .sitew.com website address first. 

Then, go to the My websites page and click on Settings, followed by Domain names and emails.

Finally, click on the link I already own a domain and would like to use it for my website then enter your domain name and validate.

Once your order has been validated, you will be given 2 possibilities:

• either keep your domain in its current registrar. You will receive instructions for configuring your domain. You will need to pay for the yearly renewal and your email address configuration will have to be done from your registrar's website (if they offer this service).
• or transfer the domain to SiteW (you will still be the owner of the website).

You can book a domain name for free if you have a Premium or Pro package and for only 1.99€HT/M if you have a Starter package. You can book one or several names or use a domain name you already own.

Go to My Websites. Then click on Settings and choose Domain names and emails.
To upgrade your website to the Premium or Pro package, click on this link: Upgrade

Booking your own domain name mainly allows to:

• Facilitate the memorization of your web address (a domain name is easier to remember than a free web address created with subdomains).

• Gain in visibility, improve your SEO: as the reservation of a domain name requires an investment, search engines give more consideration to websites with a domain name. They consider them more as quality websites, which may improve your ranking.

• Gain in credibility: a domain name seems more trustworthy to your visitors.

• Protect your website from cybersquatting (domain name hijacking).

A website is identified by its URL The domain name is part of this URL. It is composed of:

• The top level domain or extension that may be related to a country, in this case it is composed of 2 letters (for example .fr for France, .es for spain or .de for germany), or it can be related to an activity, in this case it is composed of 3 letters (for example .biz for business, .net for computer sites or networks, etc.).

• The second level domain which contains between 3 and 63 characters.

• Possibly a subdomain which you can find in the beginning of the domain name. It gives precisions about the domain. The subdomain www (world wide web) is often used to define the main website.

For example, for the domain name www.sitew.com, the extension is .com, the second level domain is sitew and www is the subdomain.
A domain name allows to get the ip address of a website, which is a series of numbers allowing to identify the server which hosts the website.
The use of letters allows to facilitate the memorization of the web addresses.

You can test the Premium and Pro packages and all their advanced features for free and with no commitment for 15 days.
Once you have chosen your package, you are redirected to your cart. If you don't want to activate your package immediately, and thus to enjoy 15 days of free trial, you can click on Back to creation at the top left of the screen.

To enable us to secure the information pertaining to the breach, please follow the instructions available at http://www.en.sitew.com/Website-created-abuse/. According to French law, for your claim to be dealt with, you must provide all the required information, without which your claim will simply be ignored. If you encounter some difficulties to fill in this form, we advise you to contact a lawyer.

To retrieve your user-name or password, follow the instructions on the following page: https://www.en.sitew.com/SiteW-password-forgotten

The version of your website that is optimized for mobiles is perfectly compatible with iPhones, iPads, Android smartphones and tablets (Samsung, LG, Google, etc.), Windows phones, Microsoft Surface tablets, and all smartphones and tablets supporting HTML5 and CSS3 (it is the case for all the latest models).

Creating a website with the Starter package is absolutely free, without neither a commitment to purchase a subscription plan at a later date, nor a time limitation.
Should you choose to do so down the road, you will be given the opportunity to add your own domain name (.com, .net, .ca, .us...) or upgrade your website package (more pages, more blocks and tools), by clicking on the button "Change package or options" on the My websites page.