FAQ

A website is identified by its URL The domain name is part of this URL. It is composed of:

• The top level domain or extension that may be related to a country, in this case it is composed of 2 letters (for example .fr for France, .es for spain or .de for germany), or it can be related to an activity, in this case it is composed of 3 letters (for example .biz for business, .net for computer sites or networks, etc.).

• The second level domain which contains between 3 and 63 characters.

• Possibly a subdomain which you can find in the beginning of the domain name. It gives precisions about the domain. The subdomain www (world wide web) is often used to define the main website.

For example, for the domain name www.sitew.com, the extension is .com, the second level domain is sitew and www is the subdomain.
A domain name allows to get the ip address of a website, which is a series of numbers allowing to identify the server which hosts the website.
The use of letters allows to facilitate the memorization of the web addresses.

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

You can have your website created by one of our experts,,while enjoying the benefits of the SiteW service:

• possibility to modify your website yourself very easily, with our user-friendly online tool
• maintenance and protection of your website and its hosting, all along its existence
  
• continuous improvement of the functions at your disposal, to progressively improve your website

Pour être prévenu au plus tôt des dernières évolutions de nos services, nous vous invitons à nous suivre sur les réseaux sociaux Facebook et Twitter, et à vous inscrire à notre newsletter depuis la page Mes emails.

Booking your own domain name mainly allows to:

• Facilitate the memorization of your web address (a domain name is easier to remember than a free web address created with subdomains).

• Gain in visibility, improve your SEO: as the reservation of a domain name requires an investment, search engines give more consideration to websites with a domain name. They consider them more as quality websites, which may improve your ranking.

• Gain in credibility: a domain name seems more trustworthy to your visitors.

• Protect your website from cybersquatting (domain name hijacking).

We keep on improving our tool, making free updates on a regular basis and using the latest innovation technologies such as HTML5 and CSS3.

Thus you will always benefit from all the tools you need to create a trendy innovative website.

If you need some help, you have 4 solutions.

• For an instant help, you can mousover the elements: explanatory tooltips will show up.
• For more precise help, you can also read our FAQ (completed and updated on a regular basis).
• For comprehensive help, you can read our Guides.
  
• For a custom help, you can contact the technical support. The SiteW team will answer you in less than 24 hours per email.

It is easy to add music, photos or videos to your SiteW website. You only have to drag and drop an element onto your website thanks to your mouse. The file manager gives you access to your computer data and to public files (Flickr, Pixabay, Youtube, Dailymotion...).

SiteW offers a Starter package, absolutely free. For people needing more storage or more creative possibilities, there exist a package with additional functions for only 9.99€/M (excl. VAT). Professionals will be able to create an unlimited online store for 29.99€/M (excl. VAT).

SiteW is an online service which hosts all its data in the Cloud, you can view and update your website at any time from anywhere in the world by logging in to your account.

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

• Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
• Regular security audits to prevent any breach and guarantee total security.
• Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
• Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
• Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
• Use of proven web technologies that are maintained daily and whose security is a priority.
• Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
• Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
• Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
• Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
• Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
  

All these security measures will allow you to create your website in the most serene way.

This makes the website creation tool very easy to use.

The SiteW tool is very intuitive and particularly adapted to all users including people with little technical knowledge. Indeed, thanks to Drag and Drop, it is very easy to move the website elements with your mouse.

No, SiteW is an online tool: you only need an Internet connexion in order to create your professional or personal website. This technology is called SAAS, which means that it is an online service and that you do not need to download anything.

You can create as many trial websites as you want (for example if you do not have enough time to test all our features). Your website uses a temporary web address during the trial period, and you will be able to choose the domain when the website is activated.

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

•  choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
•   select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
•  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
•  and finally choose a name for your website and add a small description.

Once confirmed, you will be redirected to the website creation tool.

You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.

Jimdo est un outil similaire à notre service et nous répondons aux mêmes besoin. Notre service inclus ainsi l'hébergement, la réservation du nom de domaine, la maintenance du site et l’accès à un outil en ligne vous permettant de créer et modifier votre site. L'outil est destiné aux novices et ne nécessite pas de compétences techniques en Internet et programmation.

La différence majeure avec Jimdo se situe dans la méthode de création de site. Sur Jimdo vous choisissez un design et insérez des modules dans des zones prévues à cet effet, les uns sous les autres ou dans les autres.

Sur SiteW vous êtes totalement libre du placement de vos modules. Ceux ci peuvent par exemple se superposer (Pour mettre du texte sur une image) ou être placé à des emplacements totalement arbitraire (sur le coté avec une taille étroite, au centre de la page, etc...).

La ou sur Jimdo vous êtes donc contraint dans la personnalisation de votre site, sur SiteW vous pouvez personnaliser totalement votre site. Les modèles de sites proposés à la création de votre site sont totalement personnalisables et sont tous créés à partir de la meme base.

Les utilisateurs de notre service sont très satisfaits : ils nous ont donné une note moyenne de 9.4/10 sur un site indépendant  (https://fr.trustpilot.com/review/sitew.com) contre 9.1/10 pour les utilisateurs de Jimdo (https://www.trustpilot.com/review/fr.jimdo.com?languages=all).

To move or copy a block:

Please note that search engines will take several dozens of days to take your changes into account.

You can add a background or a specific frame to your texts or images, by adding a Box block to your website. You will then be able to choose the shape you want (round, rectangle, 5 pointed star, 8 pointed star, tooltip, triangle) and customize it depending on your taste: color, gradient (you can choose its colors and orientation), shadow (these options are only available for the round and rectangle shapes), rounded corners and Full screen (these options are available for the rectangle shape) and Container tool (this option is available for the Rectangle and Tooltip shapes).
Then you can add an image block or a Text block over this shape. Note that you can move your blocks to the foreground or to the background (see Move a block to the foreground)

To activate the content protection function (protection of text, images, blog pages, product pages,...), go to the website creation page and click on the Design tab at the bottom left, then simply check the content protection box. The protection function makes it more difficult to copy your texts. Text selection is disabled. Please note however that a full protection is not technically possible, for texts can still be rewritten manually. But content protection makes it difficult to copy your content, and it may discourage “content thieves”, depending on their technical knowledge.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a scrolling text on your website. Our tutorial presents several websites to create scrolling texts. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To insert an "Add to favorites" link, add a Widget block containing the following code (remember to edit the text marked in yellow)

<a href="#" onclick="bookmark()">Add to favorites</a><script>
function bookmark(){
var url = "https://www.sitew.com";
var title = "SiteW.com";      
if (window.sidebar) {window.sidebar.addPanel(title, url, "");} else if( window.external ) { window.external.AddFavorite( url, title);}
return false}
</script>

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a link code on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a powerpoint presentation using widgets of slideshare.net. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a visit counter. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The Calendar block allows you to easily display a schedule on your website. You can display either a timetable or a calendar. You will be able to easily add events (with descriptions, titles, dates and colors) to it. You can choose between different display modes (Month, Week, Day or Events). You can also customize your schedule, using many different options.

Don’t hesitate to consult the Calendar Block guide, for further details.

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

The widget HTML block allows you to insert third party blocks on your website. It is possible to insert a scrolling text on your website. Our tutorial presents several websites to create scrolling texts. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more information on this page: https://www.en.sitew.com/Block/widget-block

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

To create custom buttons on your website, you can use the Button block, just add the block to your page. You will then be able to customize your button the way you want: color, rounded corners, borders, gradient, button text, font, color of the font, button link (email address, internal or external link), icon.

Finally, you can also use our Image, Gallery, Widget or even Video blocks...

We can offer you the possibility to mass import an existing list of products. We can offer you a price based on your data format (CSV, Excel, mysql database or any other database, website,...). . For your information, for a product list in the CSV or Excel format, we can import your products from 29€ including VAT + 15€ including VAT per extra file.

Please send us your file so that we can view it and check its format.

Prestashop est une solution de boutique en ligne installable destinée aux personnes ayant des compétences en développement et administration web. Il ne s'agit pas en soit d'une solution incluant l'hébergement, bien que cela soit proposé par certains prestataires. Vous (ou votre prestataire si il propose cette option) devez gérer les mises à jours (de sécurités et de fonctionnalités) et la maintenance des serveurs. Du fait de ces contraintes, cette solution est souvent proposée par des agences Web - ce qui rends la mise en place d'une solution de ce type onéreuse.

SiteW est de son coté une solution simple destinée aux personnes sans connaissances technique. La solution inclue l'hébergement, 3 noms de domaines, la maintenance, les mises à jour de sécurités, l'ajout de fonctionnalités régulières sans intervention de votre part, tout cela à un prix attractif - tout compris.

Le design des sites Prestashop est basé sur des templates et des pages formatées alors que les pages et le design de votre site SiteW est totalement personnalisable.

Prestashop propose une multitude de fonctionnalités et plugin rendant l'installation, la configuration et les mises en jours plus difficiles et plus longues. SiteW propose toutes les fonctionnalités essentielles d'une boutique vous permettant de proposer rapidement et facilement une boutique en ligne : https://www.sitew.com/Fonctionnalites (section Boutique en ligne).

To track your customer orders, you just have to go to the My websites page, then click on the Blocks tab, then on Orders. You will then be able to see all the orders made from your website, with the date of order, the customer's name, the order number, the order amount, the order history (paid, delivered, canceled, refunded), as well as your turnover at the moment of the order. You have the possibility to delete the orders or to download an order form.

Your customers also have the possibility to see their oder status. They receive a tracking link after each order and, by adding a Member block to your website, you can enable them to directly access their account and order when they visit your website.

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

• Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
• Regular security audits to prevent any breach and guarantee total security.
• Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
• Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
• Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
• Use of proven web technologies that are maintained daily and whose security is a priority.
• Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
• Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
• Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
• Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
• Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
  

All these security measures will allow you to create your website in the most serene way.

In order to change the adress linked to your Paypal account, go to the My websites page, click on the Modify site button, then select your Store block. Click on the Manage my payments button of the Store properties (on the left side of your screen, in the blue panel), a window opens.

• If you haven't registered Paypal as a payment method yet: click on the New payment method button, then click on Paypal.
• If you had already registered Paypal as a payment method: on Paypal line, click on the pencil in the Actions column in order to update this payment method.

Enter your email address (linked to your Paypal account). You can also customize the order messages.

On the SiteW online Shops, payment is possible via check, bank transfer, order form, credit card or PayPal (no subscription nor setup charges): Payment via credit card can also be processed through your own bank (in this case there will be some subscription and setup fees). To configure your payment methods, select a Store block, then click on Manage payments in the blue panel, on the left of the screen.

Booking your own domain name mainly allows to:

• Facilitate the memorization of your web address (a domain name is easier to remember than a free web address created with subdomains).

• Gain in visibility, improve your SEO: as the reservation of a domain name requires an investment, search engines give more consideration to websites with a domain name. They consider them more as quality websites, which may improve your ranking.

• Gain in credibility: a domain name seems more trustworthy to your visitors.

• Protect your website from cybersquatting (domain name hijacking).

URL stands for Uniform Resource Locator and it is what is commonly known as the web address. It is a string of characters which helps you with identifying the web sites and the web pages. The URl is composed of the domain name or the subdomain (which identifies the website) and the page identifier.

To create a custom URL for one of your website pages, click on the Pages tab on the left of the website creation page, select the desired page, then, in the little toolbar at the bottom of the orange panel, click on ☰, then on SEO. You will then be able to custom your page’s URL in the appropriate field.

You can also read our guide: Custom URL: can it improve your SEO?

Please note that search engines will take several dozens of days to take your changes into account.

The description displayed in the Google results can be updated by clicking on the page name, under the website creation tool, and then on ☰ and SEO (in the toolbar, at the bottom left of the orange panel). You'll then be able to modify the page title, Url, description and keywords. In general, this description will be displayed on Google, unless it doesn't contain any of the keywords, in which case some sentences of your page will be displayed. Run your mouse over each area to get more information.

Please note that it will generally take several weeks for the changes to be taken into account by Google.

To prevent your site from appearing in search engine results, click on Settings, SEO on the My websites page, and then click on Disable indexing by search engines. Please also note that it takes several weeks before the changes are taken into account by Google.

Booking your own domain name mainly allows to:

• Facilitate the memorization of your web address (a domain name is easier to remember than a free web address created with subdomains).

• Gain in visibility, improve your SEO: as the reservation of a domain name requires an investment, search engines give more consideration to websites with a domain name. They consider them more as quality websites, which may improve your ranking.

• Gain in credibility: a domain name seems more trustworthy to your visitors.

• Protect your website from cybersquatting (domain name hijacking).

If you have any difficulty, do not hesitate to contact your new provider who will be able to answer questions on your domain name transfer.

Pour dépublier votre site, rendez vous sur Mes sites / Paramètres / Versions / Dépublier (uniquement disponible sur les sites Premium ou Pro).

We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

We will confirm your order on receipt of your transfer or online payment.

Premium and Pro websites allow to save your website in a draft. You can decide of the release date of your website, and make your changes online only when they are finished.

This feature is available for all Premium, E-Commerce or Pro websites.

These packages also offer:

• Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk, .yt, .fr.
• 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
• The possibility to create unlimited pages on your website.
• Interactive blocks: contact form, comment wall, music block...
• The possibility to create an online store (Pro website).
• Professional designs reserved to Premium and Pro websites.
• A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
• Detailed statistics on the source of visitors on your website.

You will find the detail of the provided services on this page: https://www.sitew.com/Website-creation-packages

To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

Pour être prévenu au plus tôt des dernières évolutions de nos services, nous vous invitons à nous suivre sur les réseaux sociaux Facebook et Twitter, et à vous inscrire à notre newsletter depuis la page Mes emails.

Your visitors can subscribe to your website in various ways. First, they can easily subscribe thanks to the Member block. To do so, you just need to insert a Member block by drag and dropping it to your website, which will enable your visitors to subscribe simply by clicking on a link. Also, if you have a Store block or a Forum block, any visitor making an order or leaving a message on the forum will automatically become a member of your website.

From the My websites page, you can access the list of your members as well as their publications and orders, by clicking on Blocks, then Members.

To renew your website, go to the My cart page and select a renewal term within the quantity column, then proceed with payment.
Note that you will be informed shortly before the term of your subscription per email and on the My websites page.

To avoid doing this manually, you can pay by credit card, which will allow you to benefit from the automatic renewal.

Security is a priority for our service. SiteW uses a series of measures to guarantee the security of your website, and of the transactions made on your website.

• Secure login: a green bar is displayed in your browser's address bar during subscription, log in and payments, with a up to $1.750.000 guarantee on SiteW digital identity for the users.
• Regular security audits to prevent any breach and guarantee total security.
• Secure online payment of your subscription through the bank servers of our partner the Société Générale/ATOS WORLDLINE bank, that are PCI-DSS (Payment Card Industry – Data Security System) certified. Credit card numbers are never stored on SiteW servers to ensure the transactions are isolated from the website creation service.
• Norton security Safe-Site: our site is verified by Norton Security on a daily basis to guarantee there is no malware on www.sitew.com. The Norton logo located on the payment pages allows you to check this out.
• Daily maintenance and updates of the servers, in order to ensure there is no security breach on our infrastructure.
• Use of proven web technologies that are maintained daily and whose security is a priority.
• Redundant and highly-performing cloud infrastructure spread over several data-centers. In case of any network or hardware default, the highly-available service is automatically switched to backup servers.
• Automatic backup of data and files. Backups are made regularly, in order to guarantee service restoration, even in case of software malfunction.
• Distributed denial of service protection (anti-DDOS) that allows to block the attacks on the hosting servers of your website and to absorb attacks of more than 4 Tbps.
• Online store with secure payment for the Pro package. Security is ensured by the PCI-DSS certified bank servers of Paypal (number 1 online payment solution) or by the PCI-DSS certified secure servers of your bank.
• Anti-virus protection for the files that you share on your website. Each time you add a file and on a regular basis, a test is made by several anti-viruses to check that all the files added to your website are safe for your visitors.
  

All these security measures will allow you to create your website in the most serene way.

You can create as many trial websites as you want (for example if you do not have enough time to test all our features). Your website uses a temporary web address during the trial period, and you will be able to choose the domain when the website is activated.

If you are not registered, go to the website creation page to create your first website in three clicks.

On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then:

•  choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
•   select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
•  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
•  and finally choose a name for your website and add a small description.

Once confirmed, you will be redirected to the website creation tool.

You can add additional disk space by using the options. To do so,

• go to the My Websites page,
  
• click on Change package and modify, if necessary, the pre-selected package according to your needs.
  
• in the section, 2. Options, click on the More options link,
• enter the number of additional 100MB packs,
• and click on Next.

Once your purchase is confirmed, you will have access to the additional disk space.

You can upgrade to a better package or add options at any time. Once logged in to your account, visit My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

You can thus create your website at your own pace and develop it depending on your needs, at the best price.

To enable us to secure the information pertaining to the breach, please follow the instructions available at http://www.en.sitew.com/Website-created-abuse/. According to French law, for your claim to be dealt with, you must provide all the required information, without which your claim will simply be ignored. If you encounter some difficulties to fill in this form, we advise you to contact a lawyer.

Vous pouvez à tout moment annuler votre abonnement sans frais, depuis la page Mes factures, en choisissant Se désabonner (présent seulement si vous possédez un abonnement à renouvellement automatique). The payments will then be stopped immediately.