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FAQ on SiteW

You can find all the answers to the website building frequently asked questions here. You will find other useful informations in the website building guide.

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    1. Add HTML Code

    The widget block allows you to insert third party blocks on your website. It is possible to insert any HTML code to your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    2. Appear in Google

    Registration with Google is taken care of automatically, thanks to the information provided by SiteW. You can follow the status of your site's registration with Google by visiting the My Websites page and reviewing the line that reads Google Status.

    For Premium and Pro subscription holders, SiteW notifies Google of any new developments or modification of your site, as soon as it is published. The same notification only takes place every 30 days for free sites (subscribers to the base formula). Once Google has been notified, its bots (software programs which browse the internet) must visit your site before it will be added to Google's index.

    Furthermore, positioning withing search results is dependent on the content of your site, in addition to its popularity. You can find further information about optimizing your ranking on Google in the following guides: 10 SEO Tips, Search Engine Optimisation for your website, Increase Google rankings with Google Webmaster Tools. Please note that any changes made to your site could potentially take several weeks to be noted by Google.

    With our free package, the initial addition of your site to Google's index can take several weeks. The Premium and Pro subscription options also offer unlimited and detailed statistics which will allow you to analyze the keywords used by your site's visitors. A detailed explanation of the advantages associated with the Premium subscription option (Domain name, number of pages, number of designs, additional blocks) can be found on the following page: SiteW Packages.

    3. Report abuse

    To enable us to secure the information pertaining to the breach, please follow the instructions available at http://www.en.sitew.com/Website-created-abuse/. According to French law, for your claim to be dealt with, you must provide all the required information, without which your claim will simply be ignored.

    4. Lost log-in information

    To retrieve your user-name or password, follow the instructions on the following page: http://www.en.sitew.com/SiteW-password-forgotten

    5. Add games

    The flash block allows you to insert small flash games on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Flash.L.htm

    The widget block allows you to insert third party blocks on your website. It is possible to insert games proposed by other websites. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    These features are available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    6. Payment via transfer, PayPal or credit cards

    We accept payments through bank transfers (in Euro) and through credit cards or PayPal. To make a payment to us, click on the button corresponding to your method of payment on the http://www.sitew.com/My-cart page (at the payment stage). Follow the instructions given there.

    We will confirm your order on receipt of your transfer or online payment.


    7. Managing My Email Addresses

    You can manage all of your email addresses by visiting the My Emails page (which can be accessed by clicking the following link, or by visiting My Account > Manage My Email Addresses).

    You can find detailed instructions in the guide, Manage Your Email Addresses.

    8. Create my own website

    If you are not registered, go to the website creation page to create your first website in three clicks.

    On the other hand, you can also create a website from the My websites page. You only have to click on the Create a new website button, then
    •  choose a package for your website: Starter (to create a website for free) or Premium (to have your own domain name, more pages, more blocks...)
    •  select a design from among the hundreds available. Note: if you have chosen the Premium package, additional themes are available.
    •  insert pre-built pages if necessary, in order to demonstrate what you can do using SiteW.
    •  and finally choose a name for your website and add a small description.
    Once confirmed, you will be redirected to the website creation tool.


    9. Add a custom form

    The widget block allows you to insert third party blocks on your website. It is possible to insert a customized form for your website. Our tutorial presents several websites to create customized forms. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    10. Paid pages

    Paid pages allow the protection of the contents of some pages on your website through a micro-payment system.

    Visitors who wish to access one of these pages, must first call on a premium rate number to obtain an access code to the page. One part of the earnings is, therefore, transferred to you. You will find more information on the following page: http://www.en.sitew.com/News/create-a-website-and-win-money

    11. Add a presentation

    The widget block allows you to insert third party blocks on your website. It is possible to insert a powerpoint presentation using widgets of slideshare.net. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    12. Add a paypal Buy button

    The widget block allows you to insert third party blocks on your website. It is possible to insert a Paypal Buy or Donate button. You can signup to Paypal by visiting this link: Signup to Paypal. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    13. Add a calendar

    The widget block allows you to insert third party blocks on your website. It is possible to insert a calendar and to manage reservations. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    14. Add a slide show

    The widget block allows you to insert third party blocks on your website. It is possible to insert a slide show on your website. Our tutorial presents several websites to create slide show widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    15. I already own a domain name

    You can use a domain you already own for your website. Using the domain costs the same price as booking a new one (1.99€/month, 1 domain is included in the Premium package and 3 domains in the Pro package).

    If you do not have any SiteWwebsite yet, signup and choose a temporary .sitew.com website address first.

    Then, go to the My websites page and click on the Other actions button, followed by Domain names and emails.

    Finally, click on the link I already own a domain and would like to use it for my website.

    Once your order has been validated, you will be given 2 possibilities:

    • either keep your domain in its current registrar.
      You will receive instructions for configuring your domain. You will need to pay for the yearly renewal and your email address configuration will have to be done from your registrar's website (if it offers this service).
    • or transfer the domain to SiteW (you will still be the owner of the website).
      We will pay the yearly renewal and handle all aspects of domain configuration (included in the package).

    16. Add a chat

    The widget block allows you to insert third party blocks on your website. It is possible to insert a chat widget on your website. Our tutorial presents several websites to create chat widgets. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    17. Add music

    The music block allows you to insert your favorite music or your own creations on your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Music.J.htm You will find more informations on this page: http://www.en.sitew.com/Block/music-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    18. Add scrolling text

    The widget block allows you to insert third party blocks on your website. It is possible to insert a scrolling text on your website. Our tutorial presents several websites to create scrolling texts. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Widget.A.htm You will find more informations on this page: http://www.en.sitew.com/Block/widget-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    19. Comment wall

    The comment block allows your visitors to add comments on your website. You will find more informations on this page: http://www.en.sitew.com/Block/comment-block

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    20. Save changes to draft

    Premium and Pro websites allow to save your website in a draft. You can decide of the release date of your website, and make your changes online only when they will be finished.

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    21. Offer newsletter subscription

    The newsletter block allows your visitors to send their emails on your website, allowing you to be able to inform them of your business by email. You will find more informations on this page: http://www.en.sitew.com/Block/newsletter-block

    This feature is available for all Pro websites.

    The pro package also offers:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    22. Protect pages with a password

    It is possible to protect pages by a password. You will find more informations on this page: http://www.en.sitew.com/Tutorial/create-a-private-website-protected-by-a-password

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    23. Add a contact form

    The contact block allows your visitors to contact you directly by email from your website. You will find a demonstration of this block on the page: http://www.demo.blocks.sitew.com/Contact.K.htm

    This feature is available for all Premium and Pro websites.

    These packages also offer:

    • Your own domain name in .us, .com, .net, .org, .info, .biz, .cc, .ws, .me, .at, .name, .in, .pl, .de, .dk.
    • 1 (Premium website) or 10 (Pro website) professional email address using your domain name.
    • The possibility to create up to 15 pages (Premium website) or 100 pages (Pro website) for your website.
    • Interactive blocks: contact form, comment wall, music block...
    • The possibility to create an online store (Pro website).
    • Professional designs reserved to Premium and Pro websites.
    • A better and faster indexing of your website in search engines by using the automatic submission after each publication, and to optimization tools of your website.
    • Detailed statistics on the source of visitors on your website.

    You will find the detail of the provided services on this page: http://www.sitew.com/Website-creation-packages

    To upgrade your website to Premium or Pro package, you can click on this link: Upgrade

    You can also test for free and without commitment the Premium and Pro websites and the advanced blocks for 15 days. To test, make a new website from the page My websites.

    24. Add a link to an image

    To add a link to an image, select the Image block, then click on the small chain icon that appears under properties, on the bottom left of the website modification page.

    A window will then permit you to select the page to which the user will be redirected when he clicks on the image.

    25. Upgrading to a better package

    You can upgrade to a better package or add options at any time. Once logged in to your account, visit http://www.sitew.com/My-websites and click on Change package/options. Whenever you decide to change subscription package, unconsumed days are refunded.

    You can create your website at your own rhythm and enhance it as needed, at the price that works best for you.

    26. Is the Starter package absolutely free?

    Creating a website with the Starter package is absolutely free, without neither a commitment to purchase a subscription plan at a later date, nor a time limitation.
    Should you choose to do so down the road, you will be given the opportunity to add your own domain name (.com, .net, .ca, .us...) or upgrade your website package (more pages, more blocks and tools), by clicking on the button "Change package or options" on the My websites page.

    You can find a detailed list of all the additional services on this page: http://www.sitew.com/Website-creation-packages
    To upgrade your website to the Premium or Pro package, visit this link: Upgrade my website

    You can also test the Premium and Pro packages and all their advanced features for free and with no commitment by creating a new website on the My websites page and choosing the free trial.

    27. Create a bilingual or multilingual website

    It is very easy to create bilingual websites with a Premium or a Pro package.
    Websites availing of these packages can, in fact, have up to 100 pages for Pro websites and 15 for Premium websites, which will allow one part in English and another in French, Spanish, German, Italian, etc.
    For a more detailed explanation on how to create a multilingual website, you can read our Multilingual website creation guide.

    28. Do the website created by me and my domain name belong to me?

    Yes. You own your website and your domain name. You can cancel your subscription free of cost, from the My bills page, at any time. The payments will then be stopped immediately. It will also be possible for you to ask for the transfer of your domain name to another registrar.